I have a serious problem.something is definitely wrong. when i am listening to a song,and i hit thelitle buton just below the whel the one that is supose to let you go back. well mine TURNS OF THE PLAYER BUT IT DOES NOT SAY THE BYE SIGN. AND WHEN I TO LIKE GO BACK TO THE MENU, WELL IT JUST SETS THERE. i have tried the reset button, but when i turn it back on its the same thing. i have only had this 6weks or so and i was really bragging to my friends about it,guess i spoke to soon.wanda email@example.com thanksi hope you can help me/
Well im not sure what the problem is. Let me make a suggestion though. If you have only had it for six weeks and havent bought it on ebay you should be able to send it in on warrenty and get a new one.
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If the operation/keypad on the player keeps freezing, mostly during the power up, the only way to restore the player is to use the Device Manager Repair Wizard.
Troubleshoot your player
How can I repair my player using Device Manager
select your operating system XP, Vista or W7
and follow the steps
Your MP3 Player is in the Intro Play Mode. This is just a preview mode where it'll play the beginning of a song. If you hit the menu button (but don't hold it) while the song is playing, it should bring up the music submenu. From there, go to Play Mode and select any mode except Intro. Generally though, you'll want it on Repeat All or something of the like. Random is also good if you can't figure out what to listen to.
Hope this helped :)
The songs that you are playing are either in AAC (iTunes) format - which is not supported by the player - or they are DRM-encrypted. If you really do have an SA6045, the player can definitely handle DRM encrypted-WMA's. If you have a newer Philips - different model # - then the player may not support DRM-encrypted files. The best thing to do is to download songs (or convert songs from CD as the other helper suggested) that are in pure mp3 format. Examples of services that do this are Rhapsody's Mp3-only Subscription (other Rhapsody subscriptions are DRM-encrypted, which will not work); or Limewire (make sure the format you are downloading is mp3 and not something else).
Triple Reset for Philips’ GoGear: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions. After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again. -Tha Mp3 Doctor
Download the latest firmware upgrade for the device at www.usasupport.philips.com The firmware upgrade will delete all songs off the device Re-add the songs you would like It should work better the second time around