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I have a creative zen vision m 30gb and someone used the i- car monster jack for the car and it stopped working I would like to know if it can be repaired.

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Hello,
yeah try the Recovery mode as suggested by our expert or" try a hard reset: Insert a paperclip into the reset hole at the bottom of the Vision" if you cant get into the system...well if all these fails then contact Zen customer service also dont forget to claim your warranty..Thank you!!

Good Luck..!! Regards!!..

Posted on Aug 04, 2008

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If the output on the zen is broken physically or if there is circuit level damange.. in worst case senario you would have to replace the mainboard in the unit, but as I can't see how bad it is. I can't say for sure.

Is the device still covered by warranty? you could check with creative / your dealer first. Can you tell me more about the problem is the player itself working but you don't hear anything?

Posted on Aug 04, 2008

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Try this recovery procedure
1. Detach your player from your PC , and ensure that it is turned off.
2. Close all active applications (for example, Internet Explorer, Windows Explorer, or Windows Media Player etc), as well as background applications such as Norton anti-virus applications.
3. Download the latest device driver if you have not installed any drivers for your player. The file name is MStorage_PCDRV_LB_1_07_00_250.exe.
4. Double click on the file MStorage_PCDRV_LB_1_07_00_250 to install it. Follow the instructions on the screen.
5. Hold down the Play/Pause button while connecting the player to a PC's USB port.
6. When the Creative logo appears on its screen, release the Play/Pause button.

The player is now in Player Recovery Mode

Posted on Aug 04, 2008

  • Ginko
    Ginko Aug 04, 2008

    If you cannot recovery the system in recovery mode you will have to reinstall firmware.

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