You can remove the memory card from the camera and load this to your card reader in the PC to be transferred. You can also buy a card reader at a low cost if this is not available in your PC.
The camera is not loading because there are errors or corrupt files that is detected on the PC. So un-install and reinstall the camera, if not check on another PC. If so your PC had errors in the OS and will need a re-installation.
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