GE Profile 25.6 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel Logo
Anonymous Posted on Mar 30, 2011

My GE side by side refrigerator model PSC25SGSC has a problem. It makes ice fine. But sometime, all the ice cubes melted, along with the food on the top shelf. After I turned the ice maker on and off, it seemed work fine for a while, then ice melted again. Please help.

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  • Anonymous Mar 30, 2011

    HI how old is this unit?

  • Anonymous Mar 30, 2011

    the unit is 6 years old.

  • Anonymous Mar 31, 2011

    One more question, if I could. If I turn the ice maker off, the refrigerator seems work fine. Of cause since no ice cube, so no ice meting, no water refreezing forming icicles on shelves, also no food thawing on the top self of the freezer. The freezer temprature does fluxtuate slowerly between -3 or +2 C, the frige between +34 and +38, don't know this is because of normal variation, or openning and closing doors. Does this still sound like a bad main/control board? Thanks.

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Anonymous

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  • Posted on Mar 30, 2011
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Joined: Mar 26, 2011
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Ok this sounds like your mainboard is about to go out, its causing intermittment cooling issues, board runs about $150-200.As long as you dont have any frost buidup in the back of the freezer, if not definitely the board. If you need any further assistance let me know.

Sean

Testimonial: "srmiller82 (Sean) helped me greatly to pinpoint the problem I have been having with my GE refrigerator. He is very patient with me. Highly recommended"

  • 11 more comments 
  • Anonymous Mar 30, 2011

    I just checked. In the back of the freezer, there are some icicles on the wall, probably from refrozen water from the melted ice, also saw some frost, funny only on the left side of the wall. I put my hand to back, the fan was on, feels like more cold air coming out from the left vents than the right. What could it be? Thanks for the help.

  • Anonymous Mar 30, 2011

    This still sounds like a board to me, if you want to be 100% sure you can take that back panel off in the freezer that has the frost and see how much frost is on the coils if its a ton of frost its not the board its a sensor, if there i just a thin layer of frost ,its the board. One or the other on this model.

  • Anonymous Mar 30, 2011

    Thanks Sean. There is a plastic cover which covers that lower half of the freezer back wall. Do you mean that cover, or the whole back panel in the freezer which is screwed on?

  • Anonymous Mar 30, 2011

    I mean the entire cover, but if you pull that plastic one off and there is little vent holes behind it, if you see frost comign out of those like pertruding out the its definitely a defrost problem, if you dont see it there you will have ot remove whole panel to double check, to see how much frost is in there. I dont remember a plastic cover being on this model, does that cover curve down towards the freezer floor?

  • Anonymous Mar 30, 2011

    the cover does curve down and forward toward the freezer floor.

    If I do need to replace the mother board, where can I purchase one?

  • Anonymous Mar 30, 2011

    You can call GE and get it direct, or their are several appliance parts places online, just search appliance parts on google, most run about the same price, with this model have that plastic piece i strongly recommend checking on that frost, if it is frosted you have a bad sensor or heater, both are much cheaper than the board and they are locating behind that panel. www.repairclinic.com is a fairly common place to buy parts, I work for GE so i'm not up on all the 3rd party parts dealers.

  • Anonymous Mar 30, 2011

    Now a novice question again. How to know whether it's the sensor or heater? Just replace them both?

  • Anonymous Mar 30, 2011

    I'm sorry i'm leading the the wrong way on this i forgot you told me it was refreezing, it wont do that with a defrost problem, you just need to buy a board! i'm sorry, yes just give them the model they will get the correct board for you, its located behind the refrigerator behind a small metal panel.

  • Anonymous Mar 30, 2011

    Yes, the water from melted ice does refreeze in the freezer, all over the place. I will replace the motherboard as you suggested.

    How do I thank you for your advice?

  • Anonymous Mar 30, 2011

    Well i've been trying to get my rating up on here and you already voted which is good, if you want to put a testamonial that would be great!

  • Anonymous Mar 30, 2011

    just to confirm, the motherboard is also called control board, right? Thanks.

  • Anonymous Mar 31, 2011

    Well the icemaker is on a completely different circuit this will have no affect on temps, purely coincidence if your board is bad you will see problems again, especially when it gets really warm out. I'm sure your having board problems at this point if your freezer is reaching 0 at any point that rules out sealed system and defrost both, and board is very common. You could wait if you like to buy it when it completely goes but sooner or later it will need changed.

  • rolands59 Jul 11, 2011

    I have the same fridge with the same problem. The fridge is 5 years old. I removed the freezer panel and found the thermistor just dangling there. I reattached it to one of the fat copper tubes that looked like it had a mark where the thermistor clip once was attached. The freezer is now freezing on the top shelf again but I haven't tried the ice maker yet.

    Was this the correct tube to connect the thermistor too or should it go on one of the aluminum tubes of the coil itself?

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