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Ecoquest Fresh Air Purifier Quit Working

We have an Ecoquest Fresh Air Purifier that we bought new on ebay something like three years ago. It's been working great until recently, when the message screen told us to "Replace Lamp." We did so, but it still gives that message. We have run the purifier anyway, with no apparent problems. We moved the purifier a couple of nights ago to the living room to purify the air after we painted there. This morning we unplugged it and moved it again so that some floor work could be done in the living room. When we plugged it in again, it just didn't come on. We tried different plugs, but it still didn't work. Other devices plugged into the same outlets worked fine. We don't know what to do. Do you have any knowledge about this, or suggestions? I don't want to pay $190 for someone to repair it, which is the price I saw online. Thanks!

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My husband came home and checked out the unit. He discovered that the cord was bad, so he replaced it with one we had. It works fine. The cord plugs into the unit at one end and into the wall at the other end. There was no rewiring needed. Problem solved!

Posted on Aug 05, 2008


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What can I do for two Ecoquest fresh air 2.1 that both flicker on start up?

It doesn't sound fixable in the field. It may be a control panel issue. Contact Vollara (which bought Ecoquest) & get through to tech support. 800-989-2299.

Apr 27, 2014 | Ecoquest Fresh Air Air Purifier

1 Answer

It just quit!! I have changed the fuse but am not sure what size so it may need a fuse of a different size Would love to just have it refurbished

Call Vollara (the new name of EcoQuest) at 800-989-2299. Use number 16618 as your dealer referral number, and ask customer service to tell you your options. If they can't help you (some machines have been refused service because of illegal eBay sales, dealer fraud, etc.) we may be able to advise you further.

Jan 30, 2011 | Ecoquest Fresh Air Air Purifier

1 Answer

MyFresh Air Air Purifer is not working. About 1 year ago I accidentaly put a staple through the power cord to the purifer and it stopped working. I have had it in storage but would like to start using it...

You can use any standard computer power cord for this purifier. If the damage is closer to the plug side of the cord, you could cut the plug end off and put on a new replacement plug. You should be able to find a replacement cord or plug at a hardware store. Hope this helps you.

Jan 20, 2011 | Ecoquest Fresh Air Air Purifier

1 Answer

Ecoquest Purifier was working when I went to work. When I returned, it was not running and would not start


The RCI Cell must probably be replaced, this must be done about every three years. Ecoquest has no website or online support. You can get support calling the number listed on the manual below.

The part costs about $90, parts available here.

Replacement is explain at page 15 in manual available here.

There is also a debate on health concerns related to ionized air purifiers. Here Ecoquest answer, stating the product is safe.

On the other hand:

The Dangers of Ionic Air Purifiers

Ionic Air Cleaners

Please read also this article.

Before replacing any part I suggest to read the articles. Ozone related concerns have caused the recall of other similar devices.



Aug 25, 2010 | Ecoquest Fresh Air Living Air Purifier

1 Answer

The blue light of my EcoQuest Fresh Air Purifier flashes

The UV light is a Flourescent like bulb. It has a starter. The starter and bulb can be bought on Ebay for about $20. It is easy to replace.

Mar 31, 2010 | Ecoquest Fresh Air Air Purifier

1 Answer

Ecoquest Fresh Air Air Purifier turning itself off and on rapidly

There is a problem with the main circuit board. Ecoquest will replace the circuit board. If the Fresh Air is still under warranty you have to pay shipping. If it is not under warranty, you'll have to pay all of the repair cost. You'll need to call to get an RMA number before you send it in, either way.

Dec 07, 2009 | Ecoquest Fresh Air Air Purifier

1 Answer

EcoQuest Fresh Air Lamp replacement

Its probably the starter. Manual says to replace both lamp and starter at same time.

Jul 19, 2008 | Ecoquest Fresh Air Air Purifier

1 Answer

Electrical burning smell

Hello there,

Given your description, I'd say you have a short-circuit. Arcing (sounds like arc-welding, not the gentle buzz of normally-operating discharge plates) indicates a serious problem with the high-voltage side. Since I'm not an electrician, and you probably aren't either, I'd do the following.

1) If it's under-warranty, contact the dealer you purchased them from, or contact Ecoquest directly.

Ecoquest International
310 T. Elmer Cox Drive,
Greeneville, TN 37743

Get and RMA # and proceed according to their instructions.

2) If out-of-warranty, understand you'll need to have someone qualified (either at Ecoquest or a qualified electrician or electronics technician) find the short and repair it, and this will generally cost you something. Request a quote in-advance, and decide how you wish to proceed. On the plus side, Ecoquest will often upgrade/refurbish the hardware inside if they do a repair, so it's sometimes certainly worthwhile.

Good luck.

Jun 19, 2008 | Ecoquest Fresh Air Living Air Purifier

2 Answers

Ecoquest FreshAir - UV Flickering

UV bulbs, or rather the RCI cell needs to be changed every three years in the FreshAir, or when the "Replace RCI cell" appears, whichever comes first. The UV bulb loses its intensity over this period of time.


Download PDF Manual

Feb 17, 2008 | Ecoquest Fresh Air Air Purifier

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