Question about HP OfficeJet 4315 All-In-One InkJet Printer

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Scanner not found

I have a HP Officejet 4315 and my computer is Mac OS X 10.2.8.
My problem is i cannot use the scanner. Every time i will press the scan button there's an error message saying "Sorry, scanner could not be initialized. Scanner not found". What should i do? I cannot download the new driver 'coz it is for Mac OS X 10.3. Please help!!!

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  • elgita09 Dec 17, 2008

    i have the same problem. when i use a pc, i just use paint program to scan and save a image file.

  • Anonymous Apr 27, 2009

    I have the exact same problem, except I have a newer version of Mac OS X.

  • jancarpentry May 22, 2009

    I get the same error comment despite using the device manger or pressing on the scan button. I've checked the HP folder for anything relating to the scanner and no matter what i've clicked on or have tried, it did'nt resolve the problem. I have uninstalled and have reinstalled the software which did'nt resolve the problem. I have a MacG5 and a G4, both of which are running OS 10.4.11.
    I gave up on it today and bought a used 4315 off of Ebay. We'll see what happens.

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Same issue HP doesn't give support to its products properly, I discarded a scanner because HP stopped giving support to that unit. Now they don't support Scanjet 4850 working in mac os x. solution don't buy HP

Posted on Jan 27, 2010

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Macintosh: Scanning Software Does Not Open or Stops Responding in Mac OS X V10.4
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01396146&lc=en&dlc=en&cc=us&product=1138342&rule=15414&lang=en



The link will take you to the HP page where the handle for this problem is detailed. I did every step as listed and downloaded updated driver / software for the 4315. It works!



Posted on May 22, 2009

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I'm running a Mac 10.5.4. Go to your Applications folder and find the Hewlett-Packard folder. Drag the HP Device Manager to your dock. Select the device manager and scan from there.

Posted on Oct 31, 2008

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