Question about Creative Labs ZEN V Plus MP3 Player

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Screen went blank

My Zen is still working but the screen went blank you can still hear the music is just that i cant see nothing is all black

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Http://serviceman.site88.net/index_files/MP3Players.htm

Posted on Aug 05, 2008

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1 Answer

My mp3 player went blank but its still on


Creative knowledge base gives this answer for blank screen on a Zen MX:
White screens or blank screens could be easily resolved with a firmware reload. The following steps will take you through the troubleshooting steps.
  1. Reset your player and verify if the screen is able to display its contents
  2. Make sure that the player has fully charged battery
  3. Finally, perform the recovery tool if the screen still does not display any contents properly through the following site:

    http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

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in cases of water damage remove zen cover get a soft brush old toothbrush will do brush the circiuts well. now put cassing back on. If this fails then i think its time to buy a new one.

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Most likely the video chip inside has gone bad. Best bet would be to contact Creative via their support number. I wish you the best of luck.

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Sounds like you need to buy a new screen. They are $9.99. Click here

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http://serviceman.site88.net/index_files/MP3Players.htm

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honestly mate, i wouldn't even bother.the same thing happened to me, with the multi coloured strips and all, but with the strips i just pressed the scrrn and they didnt show, a week later the screen when black just like yours, but the music was still playing.
But as you said, aslong as it plays music who cares.
i know this isnt really a suggestion on who to wix it, but if it is still in the warrenty i'd take it back to the store you brought it from and get them to replace it(hopefully all the music you had on it is on you computer)
hope that helped

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http://www.anythingbutipod.com/forum/showthread.php?t=18859

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Is your hardrive ok chceck it by listening to it and if you hear a clicking sound then its stuffed. Try reinstalling the CD that came with it and then reload the firware it soud work.

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