Question about Durabrand DVD-1002 DVD Player

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Durabrand DVD player

I bought the DVD player 4 months ago and it has already quit. Im upset and I want it replaced. However, when I try to call Durabrand customer service number on the back of the DVD player it tells me I have the wrong number (another stupid recording) I either want m y money or I want a new one. DO you know the Durabrand customer service number????

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  • Anonymous Aug 12, 2008

    Same problem. "no Disc".

    JUNK!!!

  • Anonymous Aug 12, 2008

    Same problem it worked for a week or two and it just went out.  trash.  I took it back to Walmart and they said I need to contact the company because they could not replace it because they did not have any more.


    Thanks for the contact info.

  • 4LESS Aug 16, 2008

    Yes I have the same problem.



    Where is the "RESET" ????

  • sarajeanmart Oct 12, 2008

    I have the same problem we have owned it for a few months and it just will not play any dvds. This is the second one that gave out on us. It just keeps spinning the dvd as if it is going to play but nothing happens. Help!

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My brother is having the same problem with his Durabrand 1002 DVD player. He has had his for 7 months to the day, not it will not play any DVD's. Through searching other sites, I found the Customer Service phone # for Initial Technology who handles Durabrand calls. The phone # is
(800)216-5156 and they are available Mon-Fri 7 am-5 pm PST. You will need the serial #, model # and the date of your purchase receipt in order for them to help you though. I was also told they will give you Durabrand support up to one (1) year of purchase, then you will have to go else where with any technical problems, fixes, etc. I hope this help you. I am calling them in the morning.
Good luck!

Posted on Oct 03, 2008

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Turn the player off, unplug it for about 10 seconds & restart
If you can get it to come on, try hitting the menu button & you will find reset there or you can go through all of it & set your own preferences. Good luck. I had problems with mine using the new digital box everyone is going to have to get if they are not on Cable, Satelite etc....It works great now. I ran an RF box w/ (2) switches.
monkg

Posted on Sep 14, 2008

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