Rubber flapper on door must remain open for ice dispenser to work. If you push it back where it belong and try to dispense ice motor will not com on to unload ice in cup

here ya go.
https://www.ifixit.com/Guide/Samsung+French+Door+FRG297HDRS-XAA+Ice-Water+Dispenser+Microswitch+Replacement/66568
Grab the black dispenser port with a strong hand and hold the door from opening with another, or your shoulder. Firmly pull the assembly away from the door. It will take a quick, firm pull to do the deed. The assembly is held in place by several plastic lock tabs. These will give way without breaking.
pushing the fridge back will be easier than pulling it around.
Best of luck and hope this helps you.

Hello Theresa;



My name is Peter. I am a retired field service refrigeration technician.



I have gone on many a service call in regards to this issue. People like their crushed ice.



The auger was not the problem. It is the nature of the beast.



Regular ice cubes have more density (Heavy) and exit through the door dispenser with no problem.



With crushed ice, shaved chips they are lite. When you dispense crushed ice the ambient room temperature (warm air) creates condensate and bines the crushed ice together. Fragments of the crushed ice block the dispenser flapper from closing all the way. The flapper remains a little bit open and ices up.



The manufacturers recommend after you run crushed ice that you run cubes through your dispenser to clear the crushed ice fragments.



Well, that solution is from engineers sitting in a office.



The solution is, from a old experienced field technician is: Reach up and wipe the flapper with a dry cloth. Look up and make sure the flapper is completely closed.



If you need a tech call me at 414-306-1362. Glen Burnie, Maryland, USA

Hello Friend, thank you for allowing me to assist you!

From what you have described it sounds like the issue lies with the door switch, auger motor, or a faulty ice door flapper (the flapper that opens to allow ice to dispense). In this regard, I would suggest contacting an Authorized Service Technician that will be able to assist you in the diagnosis of your Frigidaire refrigerator. Best! - Z

Would need brand and model # to answer your question.

Hello David ,

Their are a few possible reason the ice is not being dispensed,

1) the door switch is bad...the door must be closed for the ice to dispense and perhaps the switch thinks the door is open

2) the switch that is activated when pushing the lever on the dispenser is bad

3) the dispenser motor is bad

4) the control board is bad


GENE

Open the door and hold the door switch down and try the ice dispenser. Do you hear any thing.You should hear the ice door open and the augur motor turning to turn the augur which pushes the ice out the door. If the augur doesn't turn Take all the ice out of the bin and try. perhaps the motor is too weak or the augur is locked up. Take the bin out and try to see if the motor will turn with no load. The motor is behind the back cover where the bin sits. See if you get power to it using a voltmeter when you try the dispenser. If you are, probably bad motor. If not ,dispenser switch or solenoid is not working.

You will need to replace the "fountain assembly" on the unit. Here is a link to the part.

the plastic arms that move the flapper door open and closed are broken. I had this happen to me some months back. You will need to buy a repair kit from your local dealer. Explain what is broken and they can look up their part/kit number. You can't buy just the plastic door. Mine cost about $30 but was worth the price of getting my ice maker dispenser operating again. Very minor mechanics required to open this portion of the mechanism. Mostly some removal of screws and a spring or two. Good luck.

Your product is an IDI (In Door Ice the bucket is in the door) or a Non-IDI? By the way, you mention the Ice maker. The thing is that if the ice maker is not runnning then you don't have ice to dispense and obviously the fact that the motor is working or not is irrelevant. So that's why I suppose that the problem is not the ice maker but the trajectory of the cubes from the bucket to outside of the door.

In the Non-IDI sometimes it happens that the safes in the bucket jump the locks were the bucket resides so the auger motor (the one that move the shaft so you get the Ice) is still running but you can't get ice because the bucket is not in the right position. Just try to relocate the bucket.

You can see if the motor is moving the shaft pressing the light switch that is at the top of the freezer. Then dispense, when you press the switch the main board thinks that the door is closed so you can dispense and see if the motor is moving the shaft.

Other failure mode is the flapper door, it depends if the dispenser works with full electronics or if it's an electromechanical dispenser. Full electronics dispenser use a stepper motor to move the flapper door so the failure is that when you press the pad and the flapper door is closing, if you press it again then it get stucked, the motor dispense but the flapper door is closed. With electromechanical dispenser, maybe is the dashpot mechanism.

If any of these solutions couldn't fix your problem please tell me. I think that I can solve this particular problem.

Look up through the ice despencer on the front door of the freezer. Is the flapper door open? If so it needs to be fixed. If its not then try leaving the freezer door open for 3+ hours to defrost the frozen line in the door. If that doesnt work, the water valve must be changed.(located behind fridge, take off back cord board panel at bottom, the valve is blue)... GOODLUCK!