My mother purchased 4 Durabrand Portable DVD playersand kept 2 of them and gave 2 to her grandchildren. All of a sudden we started having problems w/ all 3 of them saying No Disc or can't read Disc. She brought it to a electonics repair store and they said the laser was broke on all of them. The repair man said to fix the laser would cost more than to purchase a new product. We tried contacting the company through website which is www.Lenoxx.com also the Evergo Corp. There number is disconnected. (1-800-315-5885). And the email [email protected] is suspended. Our DVD's should still be under warranty bc its only been 1 yr since the purchase. But our problem is we can't get in touch with the company to get a repair or replacement. Walmart is one of there major sellers. They now have a problem on there hands. I reccomend no one buy Durabrand anymore!! How can you trust a company who all of a sudden disappears. Point is 'You Can't!!' Any suggestions on help w/ this problem.
Hi. Thanks for writing this posting. Saturday, my 19" Durabrand tv literally stopped working. Before it shut down, I had a partial screen and when I turned the tv off (hoping that the problem would somehow rectify itself), it wouldn't turn back on. I had it for only *four* months. Comcast gave me an 800 number but it rang to a fax signal. When I saw the posting here, I clicked on the Lenoxx site and called their 800 number which did not even ring. I called information and received a number, 877-874-8394 for Lenoxx Manufacturing but the person who answered said that they are Plaza Wire Design with Lenoxx being one division - but they manufacture towel racks. Ugh!
Unfortunately, this all happened one month after the 90 day return policy at Walmart *and* they don't even carry the product anymore. (I don't know whether it is because of defects or turning over to LCD.) One year prior to this, I purchased a cd/radio which also stopped working (the cd player). Luckily, it *was* within the 90 days of purchase and I returned it. They stopped selling that product as well.
An expert who has achieved level 3 by getting 1000 points
An expert that got 20 achievements.
An expert that got 10 achievements.
An expert that got 5 achievements.
Re: Problem w/ Company of Durabrand
Lenoxx Manufacturing went out of business in November of 2007. Walmart was aware of the situation when they were continuing to sell the products. Players can be exchanged at Walmart for equal or lesser value.
Some people have been suggesting a service called 1800customersupport.com to get the product serviced but this service has been reported as fraudulent as well. Ripoffreport.com has a thread about them as well as the Durabrand DVD players. If a company goes under the chances of a third party company servicing your equipment is slim.
Your best bet is to return it to your local Wal Mart and get a new one. Ripoffreport.com indicates that has been honored on a store by store basis.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
I wrote to Walmart.com. The corporate office. They contacted my local store and the store replaced my machine with a brand new magnavox even though my machine was 1 year old, Try it. They told us that customer satisfaction was guaranteed. They also told us that the company was out of business.
You can check with Radio Shack or Batteries + and see if its a common item based on those specifications.
The Durabrand portable DVD players are no longer supported by Walmart because the company contracted to make them went out of business last year. Ripoffreport.com has several complaints about the product line. Walmart has been exchanging them.
"Here is some info for the Durabrand 7" portable DVD player, there is a one year parts warranty by Initial Technology Inc and 90 days labor. you have to contact them directly. 800-216-5156 You must have the date of the receipt, but they said that you can have the unit scanned at the store for the purchase date. By the way, my DVD player worked perfectly until my son spilled milk on it, and then I had no problems getting the company to fix it (I did have to pay some labor charge). After one year though, you have to take it somewhere else. Intial Technology will still help troblehoot over the phone though."
One suggestion i to make sure that the disc is clean. You can also try cleaning the laser lens on the DVD player. Try that first. When I owned my repair shop, a lady brought in a VCR and said the last shop said the heads were bad and wanted $100.00 to replace them. I took at look at it and turns out the heads just needed cleaned. Doesn't hurt to get a second opinion.
I have a PDV-709 THAT was purchased in Sept 07 and only has about 4 hours of play time on it, my son knocked over and as you already know, the Lennoxx company is no where to be found for repair....I will sell our unit complete with remote, battery, user manual and car charger for $75.00 plus shipping if you're interested, email me.
T.King Jasper, IN USA
I need a new ac adapter and I sent an email to [email protected] which is the customer service for the company that makes the PDV-709 dvd player. They responded within 1 day and gave me the instructions as to how to order one from them and the price ($20) etc. They require a money order sent to the address below. Lenoxx Customer Service Lenoxx Electronics 35 Brunswick Ave Edison, NJ 08817
According to Walmart's warranty information, Lenoxx Electronics Corp. services this DVD player brand. Their website www.lenoxx.com confirm that assumption, though your particular model does not show up. I suggest contacting the company and seeing what you can find out.