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Cartridge missing or damaged message -have replaced cartridge indicated and cleaned contacts but no change in message

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You can find a very detailed troubleshooting on this link from HP it will help you alot http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00702807&lc=en&cc=us&dlc=en&product=3184567&rule=2897&lang=en

Hope that helps...........

Posted on Aug 04, 2008

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HP Photosmart 5180 has ink cartridge problem, Says following ink cartridges appear to be missing or damaged.


Solution
Complete the steps below in the order presented to resolve the problem. It might not be necessary to complete all of the steps.NOTE:The printer will not operate unless all six ink cartridges are installed Step one: Reset the printer Do NOT perform any other type of reset on the printer before the ink initialization process has been completed.Without turning the power off, remove the power cord from the back of the printer and from the wall socket.Wait 30 seconds and reconnect the power cord to the printer and to the wall socket. Turn the unit on if it is not already turned on.Check the printer for the error message. If the error message still displays, go to the next step.Step two: Clean the cartridge contacts Lift the top cover. Figure 1: Lifting the top cover Locate the ink cartridge indicated in the error message. Squeeze the gray tab below the cartridge slot to release the latch and then lift the latch.Figure 2: Unlatching the cartridge 1 Black cartridge 2 - Color cartridges Remove the cartridge indicated in the error message.Figure 3: Removing the cartridge Gather the following cleaning materials:Distilled, filtered, or bottled water. Do not use tap water, alcohol, or platen cleaners.Lint-free cloth or swab. Eyeglass wipes and coffee filters work well.Lightly moisten the swab or cloth and squeeze out the excess moisture.Holding the cartridge by its handle, wipe the copper contacts.Figure 4: Wiping the contacts 1 - Copper contacts Replace the cartridge and then close the latch and the printer top cover.Check the printer for the error message. If the error message still displays, go to the next step.he printer may take up to 15 seconds to clear the error and recognize the cartridge after closing the cover.Step three: Replace the cartridge If the error message still displays, replace the indicated cartridge with a new cartridge.

Oct 04, 2011 | HP Photosmart C5180 All-In-One InkJet...

2 Answers

Catridge error refer to device documentation to troubleshoot


You can go to HP's site and find that you have a problem with one or more of your ink cartridges see:

http://h10032.www1.hp.com/ctg/Manual/c00737535.pdf

It states: " Ink cartridge problem
Cause The indicated ink cartridge(s) are missing or are damaged.
Solution Replace the indicated ink cartridge(s) immediately so that you can resume printing.
If there are no ink cartridges missing from the HP All-in-One, the ink cartridge contacts might
need to be cleaned.
If there are no ink cartridges missing from the HP All-in-One, and you still receive this message
after cleaning the ink cartridge contacts, you might have a damaged ink cartridge. Contact HP
customer support." Go to:
www.hp.com/support
Basics Guide 29
Troubleshooting and support

Apr 01, 2011 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Does not print in magenta


1Check the problem color laser shutter. Clean the shutter as
necessary. Replace the shutter if it is deformed or
damaged
2
For the cartridge with the problem (color missing), check
the developing-bias contacts to the high-voltage PCB.
Clean contacts, if dirty. Replace defective parts if the
contacts are deformed or damaged
3
Replace the laser/scanner for any missing color. Calibrate
the printer after replacing the laser/scanner.
4if problem persists then change the hvps & dc controller then calibrate the printer fully five times ur problem will be resolved.....

Jul 02, 2010 | HP LaserJet 2700n Printer

1 Answer

Printer will not recognize the new cartridge installed.


Solution
Follow these steps in the order presented to resolve the issue.
NOTE: If error messages also display on the computer, clear the error messages after each of the following steps. You might have to delete pending print jobs from the print queue on the computer to clear the error messages.

Step one: Perform a power reset
Follow these steps to reset the product. Make sure you connect the product directly to a wall outlet and not a surge protector or power strip.

Press the Power button ( ) to turn off the product.
NOTE: The product might not turn off after pressing the Power button. Continue to the next step regardless.
Disconnect the power cord from the rear of the product.
Unplug the power cord from the electrical outlet.
Wait 30 seconds.
Replug the power cord into the electrical outlet.
Reconnect the power cord to the rear of the product.
Press the Power button ( ) to turn on the product.
If these steps resolved the issue , there is no need to continue troubleshooting.
If the issue persists , see the next step.
Step two: Clean the electrical contacts on the printhead and inside the product
The ink nozzles on the printheads might clog if you expose them to air for more than a few minutes. The ink nozzles also might clog if you do not use the product for long periods of time. Follow these steps to clean the electrical contacts on the printheads.
CAUTION: Follow these steps carefully to avoid damaging the sensitive electrical components.
Make sure that the product is turned on.
Open the top cover of the product.
Press and hold the OK button for five seconds. The carriage moves to the left side of the product. Release the OK button.
Wait until the carriage is idle and silent.
Unplug the product power cord from the electrical outlet.
NOTE: Do not turn the product off by pressing the Power button ( ). This causes the carriage to move out of reach.
Lift the printhead latch.


Lift the handle on the printhead that the error message indicates is missing or damaged, and then pull the printhead out of its slot.

Use a dry, soft, lint-free cloth to remove any ink from the electrical contacts on the printhead.
CAUTION: Wipe only the electrical contacts. Wiping the ink nozzles, located on the underside of the printhead, can damage the printhead.Do not touch the nozzles. Doing so permanently damages the ink nozzles, and the ink stains clothing.
Figure 3: Electrical contacts and ink nozzles

1 - Electrical contacts
2 - Ink nozzles
Wipe the electrical contacts with the swab until no ink residue remains.
Wipe the electrical contacts with a fresh cloth to dry them and remove lint.
After the electrical contacts on the printhead are clean and dry, place the printhead on a sheet of paper or a paper towel. Make sure that the ink nozzles face up and do not touch the paper.
  1. Use a fresh, dry, soft, lint-free cloth to clean the electrical contacts inside the product. Figure 4: Clean the electrical contacts inside the product
  2. Allow at least five minutes for the contacts to dry. Check the contacts for lint or debris, and then dry or clean the contacts again if needed.
  3. Plug the product power cord into the electrical outlet.
  4. Press the Power button ) to turn on the product. 'Printhead missing or damaged, replace the printhead' displays on the control panel.
  5. Insert the printhead into its color-coded slot. Press down firmly on the printhead to make sure the electrical contacts touch.
  6. Pull the printhead latch all the way forward, and then press down to engage the latch. If the error message indicates that both printheads are missing or damaged, repeat the steps in this procedure to clean the other printhead.
  7. Close the top cover of the product. The product restarts and then prints an alignment page.

Apr 05, 2010 | HP Officejet Pro L7590 All-in-One InkJet...

1 Answer

Ink cartridge problem( s) appear to be missing or damaged


hi there,

Ink cartridge Problem
Cause : The indicated ink cartridge(s) are missing or are damaged.

Solution : Replace the indicated ink cartridge(s) immediately so that you can resume printing. If there are no ink cartridges missing from the HP All-in-one, the ink cartridge contacts might need to be cleaned.

IF there is no ink cartridge missing from the HP All-in-One, and you still receive this message after cleaning the ink cartridge contacts, you might have a damaged ink cartridge. Replace the ink cartridge.

Hope this helps. Please rate my response.
Thanks.
Have a good day.

Nov 26, 2009 | HP Photosmart C6280 Printer

1 Answer

Ink cartridge cannot be used after initialization


The following are common issues.

The following ink cartridges cannot be used after device initialization and must be replaced

Cause The wrong ink cartridge(s) are installed.
Solution The indicated ink cartridge(s) cannot be used after the device has undergone first time setup. Replace the ink cartridge(s) with the appropriate ink cartridges for the HP All-in-One. To find out the reorder number for all the ink cartridges that the HP All-in-One supports, see the printed documentation that came with the HP All-in-One.
If you are using compatible cartridges make sure they are reset for use.


Ink cartridge problem
Cause The indicated ink cartridge(s) are missing or are damaged.
Solution Replace the indicated ink cartridge(s) immediately so that you can resume printing. If there are no ink cartridges missing from the HP All-in-One, the ink cartridge contacts might need to be cleaned. If there are no ink cartridges missing from the HP All-in-One, and you still receive this message after cleaning the ink cartridge contacts, you might have a damaged ink cartridge.

Sep 21, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Says cartridge cannot be used after initialization but brand new HP 363 cartridge sent directly by HP to me. This happens ever time I put a new cartridge in when prompted by printer to do so. Do I put new...


The following are common issues.

The following ink cartridges cannot be used after device initialization and must be replaced

Cause The wrong ink cartridge(s) are installed.
Solution The indicated ink cartridge(s) cannot be used after the device has undergone first time setup. Replace the ink cartridge(s) with the appropriate ink cartridges for the HP All-in-One. To find out the reorder number for all the ink cartridges that the HP All-in-One supports, see the printed documentation that came with the HP All-in-One.
If you are using compatible cartridges make sure they are reset for use.


Ink cartridge problem
Cause The indicated ink cartridge(s) are missing or are damaged.
Solution Replace the indicated ink cartridge(s) immediately so that you can resume printing. If there are no ink cartridges missing from the HP All-in-One, the ink cartridge contacts might need to be cleaned. If there are no ink cartridges missing from the HP All-in-One, and you still receive this message after cleaning the ink cartridge contacts, you might have a damaged ink cartridge.

Sep 21, 2009 | HP Photosmart 3310 Printer

3 Answers

C7250 "ink cartridge(s) ... missing or damaged" err but no cart!


EUREKA!!! I HAVE FOUND IT!!! After running into repeated failures after attempts to clean electrical contacts, I finally figured out that the issue could be due to how the cover was seating above the ink cartridges. So by "jiggling" the cover while opening and closing the cover, I was finally able to remove all of the warning messages and be cleared to print. This insight should be useful to many people who have made the wrong presumption about the root cause of the problem, only to solve it accidentally after opening and closing the printer cover multiple times after reseating ink cartridges.

Jul 10, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Color Cartridge error messages requiring replacement every few months


Issue The message Insert color Cartridge displays on the control panel of the product. This error usually occurs when the print cartridge or the print carriage contacts need cleaning, or when a remanufactured or refilled ink cartridge is being used. Solution To resolve the issue, follow these steps in the order given. Step one: Remove the print cartridge
  1. Turn the product on.
  2. Open the product to access the print cartridge.
  3. After the print carriage (the part that holds the print cartridges) stops moving, unplug the power cord. NOTE: Do not use the power button to turn off the product because the print cartridge will not be able to be removed.
  4. Remove the color print cartridge.
  5. Make sure that the part number on the cartridge is the correct part number for the product.
Step two: Clean the cartridge contacts
  1. Lightly moisten a cotton swab or lint-free cloth (like a coffee filter) with distilled, filtered, or bottled water. CAUTION: Tap water may contain contaminants that can damage the print cartridge.
  2. Clean the electrical contacts of the cartridge with the swab or cloth. Figure 1: Electrical contacts c00055424.jpg
  3. Wipe the contacts with a dry, cotton cloth to dry the contacts and finish cleaning. Figure 2: Wiping the contacts c00055425.jpg
  4. Reinsert the cartridge and lock it in place.
  5. Close the product and plug in the power cord.
  6. If the error message continues, repeat the steps to clean the cartridge contacts once more.
Step three: Clean the print carriage contacts
  1. Lightly moisten a cotton swab or lint-free cloth (like a coffee filter) with distilled, filtered, or bottled water. CAUTION: Tap water may contain contaminants that can damage the print cartridges.
  2. Remove both print cartridges in order to access the print carriage contacts.
  3. Clean the electrical contacts of the print carriage with the swab or cloth. Figure 3: Cleaning the carriage contacts (the model might look slightly different) c00130268.jpg
  4. On models equipped with locking latches, lower the latches. Figure 4: Latches in the lowered position (the model might look slightly different) c00055427.jpg
  5. Wait five minutes for the contacts to dry.
  6. Plug in the power cord. The product will begin to reinitialize. Wait until the process is complete before proceeding.
  7. When prompted, reinsert the print cartridges and then close the product.
Step four: Replace the print cartridge Replace the print cartridge indicated by the error message. If the error message continues, replace both cartridges. NOTE: If using refilled or remanufactured cartridges, or non-HP cartridges, replace them with new HP cartridges . HP cannot guarantee that refilled or non-HP cartridges will function correctly in HP products. If a new HP ink cartridge is defective, return it to the place of purchase with the receipt, or contact HP to obtain a replacement. Step five: Service the Product If you have completed all the steps listed above and are still experiencing a problem, service the product. Cause The error message could display for one of the following reasons:
  • Even if the cartridge is new, it might need to be cleaned. Print cartridges have a substance on the contacts to keep them from corroding during storage. This substance may cause poor electrical contact between the print carriage and the print cartridge.
  • The cartridge that is indicated in the message might not be the one that is causing the failure. The cartridges are electronically connected through the printed circuit board.

Apr 22, 2008 | HP PSC 2355 All-In-One InkJet Printer

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