Question about Microsoft Word 2002 for PC

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Unable to open documents with double-click?

I have a very unusual problem. I have Windows XP with sp2 installed, and whenever I double-click a word document, Word will open up to a blank screen and simply freeze. Eventually, it enters "Not Responding" mode, and I have to end the process.

Here's the kicker, I am able to open these same documents if I open them through word, by clicking File/Open/filename.doc, or by dragging and dropping the document from the desktop into word. Word only seems to freeze when I either double-click the document, or if I "right-click/open" it.

Just a little background, the problems occur when trying to open Word documents stored on a small business server on the network. However, I am still able to open any file I wish by either opening it through word or by dragging and dropping it into Word. I simply can't double-click or "right-click/open" it. What gives?

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  • 2 more comments 
  • lukeman3000 Aug 04, 2008

    Yes, the file associations are all fine. All word documents have the appropriate icon in explorer windows as well. What else could be causing this issue?

  • lukeman3000 Aug 05, 2008

    Restarting the computer did not seem to solve the problem. Also, there are no 2007 documents on the server. Any other suggestions?

  • Jonproshot Feb 16, 2009

    I have a very similar problem.  OS is XP Pro SP3.  I installed office Pro 2007 last Aug and have had no problems until this weekend.  All of a sudden I can't double click a .doc file to open it. .docx works sometimes, but sometimes gives me the same problem. Word opens and freezes, and I have to use the task manager to end the process.  I then have to go to the template folder and manually delete the ~$normal.domx, which normally deletes when word closes.  Outlook is working fine.  It seems when I right click and select Open, the file opens fine, but not if I double click.  I've already tried deleting the Data Keys in the registry and the normal.domx as well.  Any ideas?

  • Tim Babcock
    Tim Babcock May 11, 2010

    If you right click on the file and select properties is the doc file associated with word?

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Restart your computer and see if it corrects the problem. The other thing you gotta watch out for is if you have word 2007 documents on your server. Those won't open in 2002 because the file extensions are different. You need to download the converter program from Microsoft to use them.

You should update all you Office 2002 software as well to SP3.

Posted on Aug 04, 2008

  • Tim Babcock
    Tim Babcock Aug 05, 2008

    It could be virus related. You might want to scan your computer for viruses.

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