Question about GE Kitchen Ranges

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A SERVICE REP FROM LANDER WYOMING CAME TO FIX MY STOVETOP IN APRIL, HE DISASSEMBLED THE WIRING AND LEFT IT EXPOSED, THEN DECIDED WE NEEDED A NEW BURNER INSERT AND KNOB, I CALLED TWO MONTHS LATER AND HE SAID HE HAD TO TAKE IT ALL APART I REMINDED HIM OF HIS DEDUCTION AND HE SAID "OH, I GOT MIXED UP, I'LL ORDER THE RIGHT PARTS AND CALL IN A WEEK OR TWO, NOW TWO MONTHS LATER NO CALL, I LOST HIS NUMBER HE WAS ASSIGNED BY GE, I STILL HAVE NO WORKING BURNER OR KNOB ON MY BRAND NEW COOKTOP AND EXPOSED WIRING

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This job needs to be handle by a professional tech for that unit so better call GE and ask for someone else that can come to your house and repaier this unit and also try to file a complaint about the previous tech/rep that handle this concern..

Good luck..........

Posted on Aug 04, 2008

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Call GE at number at the end of user manual and complain ask to get a different engineer. You need to get the fix finished from them.

Posted on Aug 04, 2008

  • Ginko
    Ginko Aug 04, 2008

    GE number is 1-800-848-7620
    Monday - Friday: 7 a.m. - 10 p.m. ET
    Saturday - Sunday: 8 a.m. - 6 p.m.

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Its better to call GE and register a complaint telling that the service person has not responded back.

they will look back into history and send him again

Posted on Aug 04, 2008

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