Question about Samsung HM1100 Bluetooth Headset

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My Samsung HM100 is fairly new - when I use the handsfree dialling, it works fine 25% of the time, with difficulty 25% of the time, and doesn't hear my voice or any command 50% of the time. I have checked to see if I am accidentally muting it, but it would appear not. Any ideas why I can't get handsfree dialling to work

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