Question about GE Microwave Ovens

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I need paperwork that can prove where and when I purchased my microwave oven as I cannot find the receipt. Do you have records that have this information. Mary W. Slavin, 205 Plaza Drive, Daleville, AL 36322 Purchased at Home Depot Dothan, AL

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Did you contact that Home Depot? They may provide a copy.

Did you pay with a credit card? Your credit card company may provide a copy or may even cover it with an extra warranty.

Most manufacturers will allow you to sign an affidavit affirming that you purchased it on the date you say, then they will grant you warranty coverage based on that.

Some manufacturers may use the serial number or date code to prove warranty status. I know for a fact that GE will.

GE Customer Service is here.

Your State may have laws that give you rights like this. If all else fails, you could contact the Alabama Attorney General's office.

Good luck.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Aug 08, 2008

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My GE Microwave Oven has stopped working. I purchased the oven last year sometime after June and before Oct. I have looked everywhere and cannot find the receipt of purchase. Do you have any paperwork...


Did you contact that Home Depot? They may provide a copy.

Did you pay with a credit card? Your credit card company may provide a copy or may even cover it with an extra warranty.

Most manufacturers will allow you to sign an affidavit affirming that you purchased it on the date you say, then they will grant you warranty coverage based on that.

Some manufacturers may use the serial number or date code to prove warranty status. I know for a fact that GE will.

GE Customer Service is here.

Your State may have laws that give you rights like this. If all else fails, you could contact the Alabama Attorney General's office.

Good luck.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Aug 04, 2008 | GE Microwave Ovens

1 Answer

We, Ronald and Carolyn Thomann purchased a GE Microwave Model JES738 at a Walmart store on Rt. 23 Lewis Center, OH which is suburban Columbus. We purchased this for an Easter Gift (2008) for a 94 yr. old...


GE Customer Service is here.

Or you can find a GE-authorized servicer by calling GE Appliance Service at 1-800-848-7620.

If you'll contact them, they can help you.

We're happy to help you and we'd appreciate your thoughtful rating of our answer.

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I bought a ge microwave ( model JES738WJ02)SERIAL FR909449U)from walmart store in greenville north carolina little less than 3 weeks ago. this oven is getting VERY VERY HOT WHEN I HEAT SOMETHING IN IT OVER...


Go to geappliances.com and click on the "Service and Support" link on the left-hand side of the screen. On the next page, click on the "Contact Us" link. You have the option of using their knowledge base to see if any of the posted questions will help you. Or, you can send an email to them to address the issue and you can call them directly. If you decide to call, I would recommend the "GE Answer Center", or the "GE Warranty Management" links. Since you just purchased the item recently, they still may honor a replacement or free repair if there's something wrong with the appliance. Since you can't find your receipt, your serial number may come in handy to prove this point. The first two letters "FR" indicate that this applaince was manufactured in February of 2008 which makes it about 3 months old. Most manufacture warranties are for one year. With this information and a store number of the Wal-Mart where you purchased the item from, you shouldn't have any problems resolving this issue. I hope this information is helpful to you.

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