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this software has the mode to scanner and to scan. the pc has a printer connection right? and.... how to scan should be on the software for the printer. it recognizes the printer and it's looking for a scanner, this is why is telling you scanner connection under the scanner connections but if the use is with the printer as a scanner, it must've a software. maybe the printer a scanner button so the pc recognizes it as scanner.
hi my name is scott, what works for me? i shutdown my computer then mthe scanner works sometime that happens on printing, if your scanner is not scanning, but telling to re-aline the lines in scanning, just shutdown the computer.
It depends a bit on the software you have installed (OS, etc). If you installed the full-featured software before connecting the all-in-one to your computer, you can scan immediately from the computer. For Windows, open the HP Solution Center (by double-clicking on the icon or Start > All Programs > HP folder > HP Solution Center). Put your document to be scanned face down on the scanner glass and close the lid (ADF pages go face up, top edge first). Click the tab in the Solution Center for your HP product (if you have more than one) and click Scan Picture or Scan Document as appropriate. Set the scanner settings in the pop-up window if needed. Click Scan to start the scan. To use the buttons on the scanner, you need to set the destinations for the buttons in the HP Solution Center (Scan to destination for example) and have the HP monitor running on your computer (this listens to the buttons).
Scanners work with bi-directional communication so USB hubs, print servers or bad cables can result in the printer functions working but not the scanner.
If you install the generic OS driver (by connecting the all in one to the computer before installing the software), the printer will work but the scanner will functions will be limited (the scanner buttons will not work but other functions will depend on the OS). Windows XP can acquire scans in Paint (File > From Camera or Scanner). Windows Vista and Win7 add Windows Fax and Scan which will also acquire scans (not in all versions of Vista). Vista also can acquire scans with Windows Photo Gallery.
The printer works similarly with the Mac OS but hte names may be different.
Kindly install the scanner software for printer the driver software cd just re install it will install the scanner software and make sure in device manger there is not other usb device listed if it is there just remove it. And refresh it in will automatically install the driver.
The computer is looking for a "Twain" device. Although the printer is correctly installed, to scan a document or picture, you need a program to associate with the scanner and identify the "Twain" device. To do this, open up any photo software or even MS Paint. Under the File tab there should be an option to Import or Import from a device i.e. camera, scanner. This is the option you want. Select your HP Scan Pro as the Twain device and you can scan from your computer. The other way would be to open HP Imaging software package that came with the machine and configure your scanner from within the program. Either way works its just a matter of preference. Best of luck and reply back with any questions.
OK HOPE THERES A BUTTON FOR SCAN ON YOUR PRINTER..IF IT DOSNT WORKS THEN GO TO CONTROL PANEL..CLICK ON SCANNER AND PRINTER ICON. THEN YOU CAN OPERATE IT FROM THERE. OTHER PROBLEM CAN BE SOFTWARE UPDATE
FOR MORE INFO.... www.hp.com
turn the printer on, place the picture on the glass, on the printer under mode press the big silver button until the scan light comes on then press select, you should hear the picture scanning, then on the computer, go under my pictures and you should see that picture.