Question about HP Officejet Pro 8500 Wireless All-In-One InkJet Printer

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My HP officejet pro all in one 8500 wireless keeps flashing "clear paper jam then push ok"..... I have pushed ok, it will run its course and then flash the same message. I have tried turning it off and back on....same message I have tried unplugging it...same message It will also tell me not to unplug it even when I simply push the off button Help!! Suzanne

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  • suzanne639 Mar 29, 2011

    I've cleared all the areas. What are the flags and sensors?
    Thank you so much!
    Suzanne

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This error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.

Posted on Mar 29, 2011

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