Question about RIM BlackBerry Curve 8520 Smartphone

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For the last couple of days every time I try to do anything on my Blackberry I get a small black square in the middle of the screen that looks like a clock face, it has a what looks like the hand of a clock going round. Once this has come the screen it slows everything down. I have turned phone off for a couple of hours and then turned back on but it still happens. Any help would be appreciated.

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  • 341 Answers

Please try resetting the phone.But please backup all the data because this process will erase everything.

CAUTION: If you have turned on encryption, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it. If you reset your device, the process restarts after the device restarts.

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security Options.
  3. Click Security Wipe.
  4. Perform any of the following actions:
  • To delete data from the messages application, contacts application, and other applications, select the Emails, Contacts, Etc check box.
  • To delete all third-party applications that you have added, select the User Installed Applications check box.
  • To delete all files from your media card, select the Media Card check box.
5. Type blackberry.
6. Click Wipe.

Posted on Mar 28, 2011

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