Question about DeLonghi Esclusivo Magnifica ESAM3300 Espresso Machine

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My grinder spins but no coffee powder coming out. I tried to open the top cap to vacuum out the beans and cleaned it with a brush and so, but still no coffee powder coming out from the grinder. What can i do?

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  • chowjune Mar 30, 2011

    I have the same problem. I took out the grinder, cleaned it and put it back. The grinder spins normally, but no or very less coffee powder coming out. Can anyone help?

  • deliverebaym
    deliverebaym Nov 04, 2012

    I can see inside my grinder, that it is largely free of grinds but it makes no attempt to turn. That fact, combined with a high pitch motor noise (like a motor, unencumbered by having to turn cogs) makes me think that some linkage has snapped, inside the grinder housing. The housing is a tough white plastic enclosure, with the motor secured towards the rear of the machine. Question - has anybody been inside the grinder housing and, can the unit be DIY'ed?

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This happened to me when I first used my machine and I had accidentally pressed the button for ground coffee (the button on the front with the coffee spoon pictured) - when I turned this button off it worked perfectly and has done for over a year now.

Posted on Mar 30, 2011

  • deliverebaym
    deliverebaym Nov 04, 2012

    And then you corrected Einstein's theory? I think that most users will get past the problem that stumped you.

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Your question is not right.
Grinder stops on its own in 16 to 18 seconds (times out).
It may not be grinding beans an spinning free because the beans are not feeding.
You may have used oily beans or set the grind fineness at very fine powder like. This powder like fineness also clogs the grinder..
You need to clean the grinding chamber and the ground coffee outlet.

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It is most likely that something is blocking the pathway to the grinder. As the Rocky is a direct drive grinder there is no gear that could be broken.
Try to remove the beans from the hopper and inspect the pathway, move the beans that might be under the 'disk'. If that is not working you might have to open the grinder;
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  • unscrew the three screws in the bottom of the hopper
  • remove the hopper
Now you can see the grinder wheel and tell if it is turning normally.
This might be a good opportunity to give the grinder a thorough cleaning.
Do not soak it in water, just a stiff small brush (e.g. a toothbrush) is the best tool. And perhaps accompanied by a vacuum cleaner :)
If you have been using very 'oily' beans for a long time they might have clogged the grinding wheels.

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When the grinder spins free and fast it only means that fresh beans are not feeding into the burrs. This happens when:
1- Grind setting is too fine and beans cannot enter the grinder mechanism.
2- Use of oily dark roast beans can clog the ground coffee chamber and preven the fresh beans entering the grinder.
3- The ground coffee chamber outlet is clogged due to oily beans or too fine coffee setting.

When you cleaned the grinder you may not have cleaned the coffee outlet to the doser on the left. You can clean the outlet to open the passage of coffee grounds to collect in the dosing device..
After cleaning the outlet, you should next make sure that coffee grounds are not packed in the doser. The doser is inside the door right above the brew group.
To access the doser:
1- Remove water tank.
2- Remove the brew group.
3- Lay the machine on its back for full view of the doser.
4- Pull the doser door open (it is like an Attic door.
5- Keep the doser door open and clean the inside with a brush. The outlet from the grinder is on the right side with a wire wiper cleaner that moves across the grinder outlet fills from the grinder. This opening.
Use a brush to clean the doser.
On the left of the doser space there is a plastic flap that is pushed to the left when coffee grounds fill the doser.
At certain distance push back (1/4") the notch on top of the flap pushes the doser micro switch pin to stop the grinder. Push the flap gently to the left to make sure that it is moving well. With each push back of the flap, one can hear the feeble click sound from the micro switch.
When the above cleaning is done, try the grinding.
If the conical burrs have not been replaced for over 2500 grinds, it is time to do so.

The above grinder and grinder doser cleaning instructions are available as download files on the following page link:

One can find many useful maintenance guides on one page.
Good luck.
http://www.partsguru.com/MaintenanceofEspressomachines.htm

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a. Pour all the beans out the top.
b. Open the settings up all the way and see what else can be poured out. Use your shop vacuum to **** grounds out the spout and backward out the bean bin.
c. Pour in some instant rice and start grinding. Reduce the grind to a small setting like six and then open the settings all the way again. (The grinder will not start at a low setting with the rice in it. If you let it stop, open the settings to about 16 before trying to restart.)
d. Pour out the rice and vacuum out the ground rice.
e. Adjust the grinder to your favorite setting and try a coffee grind. Grind until most of the rice dust is expelled (any remaining trace of rice dust will not affect the flavor of the coffee).

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Let me know if you want a description for have to open and clean the grinder.

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Spinning but not grinding


This fixes almost all the "beans will not feed or beans will not grind" problems caused by coffee bean dust packed in the burrs. Oily beans cause this problem more fequently.
a. Pour all the beans out the top.
b. Open the settings up all the way and see what else can be poured out. Use your shop vacuum to **** grounds out the spout and backward out the bean bin.
c. Pour in some instant rice and start grinding. Reduce the grind to a small setting like six and then open the settings all the way again. (The grinder will not start at a low setting with the rice in it. If you let it stop, open the settings to about 16 before trying to restart.)
d. Pour out the rice and vacuum out the ground rice.
e. Adjust the grinder to your favorite setting and try a coffee grind. Grind until most of the rice dust is expelled (any remaining trace of rice dust will not affect the flavor of the coffee).

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