Question about Kenmore Washing Machines

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I have a Kenmore front loading energy star washer. It's making a lot of noise and shaking a lot when it spins and sometimes the door jams shut. Made a huge bang the other day when it started a rinse cycle. How can I arrange to have someone come and have a look?

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Hi from retired Englishman in SW France,
Firstly you need to balance it!

It is necessary to ensure absolutely that the machine, even when empty, has all 4 feet very firmly on the floor, and I mean firmly ;-0)

Doesn't matter whether it is empty or not but switch it off then-
very firmly push one front corner diagonally into the centre of the machine and see if the machine moves or rocks AT ALL, even the slightest. If it does you will need the open-ended spanner which came with the (new) machine........which of course went missing a long time ago?!! An adjustable spanner will suffice.
Adjust the foot under that corner downwards until it is very firmly- almost pushing- against the floor but not so far that the corner lifts up!
If this corner did not rock do the same to the other.
Once you cannot rock the machine the slightest little bit, screw the locking nuts up tight to the underside of the machine so that they will not move. Ideally the rear feet should also be locked.

If this has not cured the problem it is possible that the internal suspension is malfunctioning.
Secondly service-
You will either have to search in telephone directories OR stay on line and search for '(make) washer service' for instance or '(make) washer spares' and hope that you can find someone reasonably local.
Good luck,
John C

Posted on Mar 28, 2011

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Posted on Jan 02, 2017

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