Question about HP DeskJet 930c InkJet Printer

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Hi My HP deskjet 930c is printing only in black and will not print colour. I have checked that the colour box is ticked in set up and that it is not set to grayscale. I have also checked to see if it will colour from various programmes, but it will not. When I do a test print at the printer itself, it is printing colour fine. Hoping you can help solve the problem. With thanks Geoff

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Frankly, it sounds that you've taken the necessary steps to ensure color printing.  Just for giggles, try reinstalling the software drivers.  Here is the link to the driver for your machine.  You'll need to select the operating system (Windows 2000, XP... etc) to get the driver you need.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=60096&

 

Here is a link for troubleshooting your particular issue:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bud09113&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=60096

 

Hope this helped

 

Posted on Mar 28, 2011

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