Question about Office Equipment & Supplies
Any chance you just changed the magenta cartridge? Your problem sounds like a defective cartridge, which happens often if you are using a refilled or remanufactured unit. From the front control panel you can go to troubleshooting menu and then pq troubleshooting to print a set of pages that consists of"
1 page of each color cartridge
1 white page
1 page that tells you how to use the pq troubleshooting pages
If the sepia problem is accross all of these pages then if most likley is the magenta cartridge that is bad. If it is only one page that is bad the color that is bad will be the bad cartridge.
Posted on Mar 28, 2011
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Posted on Jan 02, 2017
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