Question about Sony Playstation 3 (PS3) Console

4 Answers

Ps3 fix?? my console dosent read games or movies?? whatys the fix?

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  • msuperhawk1 Aug 04, 2008

    ps3 wont read games or movies whats the fix tried a lens cleaner also bought on ebay so no receipt (my bad)??

  • msuperhawk1 Aug 04, 2008

    you basically gave me the same info SONY has , i was hoping for more..my loss your gain??thanx.

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4 Answers

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  • Master
  • 3,037 Answers

Call Sony, tell them your problem and they may just have you send it in or go and get a replacement. If you have your receipt, they may have you fax a copy to them and then they will send a new one faster. Your PS3 Box will have a number to call and they will direct you to the nearest facility. Let me know if you have any more questions. This is definitely Not something you want to try and fix yourself. Don't open it as it will void the warranty for sure. Even after warranty they should help you out with this as this is a multiple occurrence.

good luck

Posted on Aug 04, 2008

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  • Sony Master
  • 6,487 Answers

Did you try using a Burn disc on this PS3? because that may cause damage on the lesn of it.. By the way if this is still under warranty better call Sony and have it repair of replace with them.

Good luck........

Posted on Aug 04, 2008

  • Mark Gil
    Mark Gil Aug 04, 2008

    Because if the lens is bad on this PS3 the only way to fix to replace the lens...

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  • Master
  • 1,142 Answers

General TroubleshootingBack to top

  • Confirm software compatibility
    Some PlayStation® or PlayStation®2 format software titles may perform differently on the PLAYSTATION 3. To identify the compatibility status of a specific title, please use our Backward Compatibility Status Search.

  • Confirm model compatibility
    If you own the 40GB PLAYSTATION 3, please note that this model of the PLAYSTATION 3 system is designed to play PLAYSTATION format software and has limited backward compatibility. This system is not compatible with, and will not play, PlayStation®2 format software. You can read more about backward compatibility of all PLAYSTATION 3 models.

  • Confirm the disc is clean
    To clean a disc, use lint-free cleaning cloths made specifically for cleaning CD/DVD discs, sold at computer software stores. When cleaning the disc, we recommend starting from the innermost circle, and wiping out to the edge in a straight line. We do not recommend wiping in a circular motion, as it may create more scratches on the disc.
    Note: Other materials, such as a paper towel or a T-shirt, may also scratch the disc. If there are any scratches, smudges, or fingerprints on the disc, it may not function properly. Also, do not use or insert any CD/DVD drive cleaners into the PLAYSTATION 3 as doing so may cause damage to the system.

  • Try a different disc
    Try playing different CDs, DVDs, and games on the PLAYSTATION 3 console to see if the problem exists across multiple discs.

  • Try a different PLAYSTATION 3
    To determine if the problem is with the disc itself, try playing the disc on a different PLAYSTATION 3 system, (or a PlayStation®2 computer entertainment system, PS one™ console, or a standalone CD/DVD player, if applicable).

  • Confirm that you are not using any game modification devices
    Unlicensed devices such as game modification devices can interfere with the proper function of the software. We do not recommend the use of any game modification devices or unlicensed products.
    Note: Sony Computer Entertainment America (SCEA) recommends only using products that are licensed for use with PlayStation® products. If the product you are using is neither made by, nor licensed by, SCEA for use on the PS3 system, we recommend you discontinue the use of that product. Please keep in mind products that fail to meet or exceed SCEA's strict quality standards can cause damage to the PS3 system immediately, or with prolonged use. SCEA is not responsible for damages caused by untested, unlicensed products, and any remaining Limited Sony Warranty on the product will be considered void. It is the responsibility of the company that manufactured the unlicensed product to accommodate you, should their product cause damage to an SCEA product.

  • Turn off the BD 1080p 24Hz Output(HDMI) option
    If the Blu-ray Disc™ does not support 1080p 24Hz video mode, the video output may not display properly. Go to [BD 1080p 24Hz Output(HDMI)] under ps3 fix?? - icn_settings.gif (Settings) > [BD/DVD Settings] and select "Off".

  • Confirm that the disc you want to play is supported by the PS3 system
    View what disc media is supported by the PS3 system.

  • Macrovision Information (for DVD copyright protection)
    If the PLAYSTATION 3 is connected to the television through a VCR, you may not be able to view DVD movies. This is because of the copyright protection coding that has been programmed into the discs by the DVD manufacturers. If the PS3 system is installed directly to a VCR or TV/VCR combo, please try connecting the PS3 system directly to the TV's video/audio inputs for DVD movie playback.

  • HDCP Compliancy (for Blu-ray Disc with video content)
    If using HDMI cables, confirm whether the disc you are trying to play has High-Bandwidth Digital Content Protection (HDCP) built in. If so, confirm that the TV or display you are using is also HDCP compliant. Copyright-protected Blu-ray video discs can only be output at 1080p using an HDMI cable connected to a device that is compatible with the HDCP standard.

  • Advanced Access Content System (AACS) for Blu-ray Disc content
    Blu-ray Disc uses the Advanced Access Content System (AACS) for audio/video content protection. If the Blu-ray Disc does not play, you may need to update your PLAYSTATION 3 to the latest system software to ensure the latest AACS keys have been updated.

Posted on Aug 04, 2008

  • 1 more comment 
  • Maanita Chadha
    Maanita Chadha Aug 04, 2008

    If the PLAYSTATION 3 does not recognize the discBack to top


    • Remove the disc and reinsert it.

    • If the disc has a label, insert it with the label side up.

    • Check whether the disc is scratched or dirty. If dirty, wipe it gently with a soft cloth.

    • Make
      sure the disc has not been exposed to high temperatures, high humidity
      or direct sunlight. When discs will not be used for an extended period
      of time, store them in their cases. Stacking uncased discs or storing
      them at an angle can cause them to warp.

    • DVD-R/DVD-RW/DVD+R/DVD+RW discs that have not been finalized cannot be played.

    • When
      outputting DVD content or PLAYSTATION 3 format software in SD
      resolution, only discs recorded in the NTSC standard can be played.


    If the disc cannot be removed / insertedBack to top


    • Touch
      the eject button on the PLAYSTATION 3 system front for 10 seconds or
      longer to force the disc to eject. After removing and before
      reinserting a disc into the PLAYSTATION 3, turn off the system, and
      then turn on the system again to resume use.

    • If the disc cannot
      be inserted, you may need to send your system in for service, please
      contact the Consumer Services Department below.


    If the DVD or Blu-ray Disc (BD) cannot be played, or the picture is distortedBack to top


    • When
      outputting DVD content or PLAYSTATION 3 system format software in SD
      resolution, only discs recorded in the NTSC standard can be played.

    • If
      the PLAYSTATION 3 is connected to a VCR or a combination TV/VCR unit,
      copy protection encoding on some DVDs and BDs may cause image
      distortion, or may cause the image to become lighter or darker. In such
      cases, connect the system to the TV directly.

    • If the DVD or BD does not match the region code set in the PLAYSTATION 3, it cannot be played.

    • Some
      DVDs are preset with parental control restrictions. Enter the password
      that was set in "Security Settings" to temporarily increase the viewer
      age restriction level.

    • Some BDs are preset with parental
      control restrictions. Enter the password that was set in "Security
      Settings" to change the parental control level.

    • The BD may be disc-locked. Enter the password that was set when the disc was created.




  • Maanita Chadha
    Maanita Chadha Aug 04, 2008

    The PLAYSTATION 3 supports1 the following disc media formats:



    • PLAYSTATION®3 format software with either region coding of [1] or [ALL]2


    • PlayStation®2 format software (NTSC U/C standard)
      Not supported by the 40GB PLAYSTATION 3 model


    • PlayStation® format software (NTSC U/C standard)


    • Audio CDs, CD-R/-RW, Super Audio CDs3, 4


    • DVD Video with either region number [1] or [ALL]2


    • DVD-R/-RW, DVD+R/+RW 2, 4


    • Blu-ray Discs™ (BD) containing video content with region code [A] 6, 7, 8, 10


    • BD-ROM, BD-R, BD-RE 4, 5, 6, 7, 8, 9, 10


  • Maanita Chadha
    Maanita Chadha Aug 04, 2008

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  • Sony Master
  • 13,433 Answers

Have you tried useing a lens cleaner in the ps3?

also is the device still covered by warranty - the warranty should get this fixed for you.

Posted on Aug 04, 2008

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My ps3 console will not read my games or movies and try a disc cleaner & nothing


The problem is not normally with the discs itself but with the lens coming away from where it needs to be.
You just need to readjust the lens that sounds difficult but really it is not too tough.
Check out this PS3 Repair blog and get the fix you need.

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You need to send it in to them to get it serviced. You can do this at:

www.us.playstation.com/Support/PS3
or
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I had a similar problem. My PS3 did not start the disk based games. Those disk based games were not visible in the game menu.

I did not have problems with the normal movie DVDs or Movie Blu Rays. Those were working fine. Also downloaded games were working ok.

In case you have the similar problem, you should try the following steps;

The PS3 has a special Recovery Menu, which you can access in the following way;:

1. Turn off Playstation 3.
2. Hold the power button down; the system will turn on and turn off once again.
3. Once the System has been shutdown, re-press you finger until you hear 2 consecutive beeps
4. When you hear the 2 beeps take finger off power button.
5. You will be prompted to plug in your controller via USB and then hit the PS button
6. The Recovery menu will pop up.

The current Recovery Menu supports:
• Restart System: Restarts the PLAYSTATION 3 System.
• Restore Default Settings: Reset all system settings back to default.
• Restore File System: Checks for corrupt/missing system files.
• Rebuild Database: Rebuilds the OS for the PLAYSTATION 3.
• Restore PS3 System: Fresh restore; Deletes everything and starts from Scratch.
• System Update: Update the PLAYSTATION 3 System

Select option "Rebuild Database".

After PS3 has executed the DB rebuilding operation, the disc games will be visible again in the menu and are starting automatically when inserted to PS3.


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