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I cannot scan from LEXMARK X264dn using USB connection. My computer is Windows 7 (64 bit). I used to connect the device by LAN, which was ok to print and scan. Now I can only use USB, I re-install all LEXMARK drivers, I can print now, but when I scan, it stated "Unable to retrieve image from device. Verify that the device is properly connected and try again." I checked from Device Manager, there is Lexmark X264/X363/X364 under Imaging devices, saying this device is working properly. I tried to push Scan button from the printer, and select Scan to Applications, then the sceen stop at "Remote Scan in Progress". Many thanks for your help.

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  • rob_and_chri
    rob_and_chri Feb 15, 2013

    I have this exact same problem. Did you ever figure it out?

  • rob_and_chri
    rob_and_chri Feb 15, 2013

    I have this exact same problem. Did you ever figure it out?

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

thumu
  • 69 Answers

SOURCE: Initialization failed - Unable to acquire TWAIN-compliant device

Hello,

 

I have seen your message stating that "Initialization failed - Unable to acquire TWAIN-compliant device" error is received when trying to connect USB-Parallel type to your Laptop.

 

Well,  Printer  Panasonic UF4100, recommends to use only " Printer/Scanner Interface as Bi-directional Parallel (IEEE1284) " means you need to use Parallel cable to connect Printer to the Computer/Notebook.  You may receive some communication error messages if you are using a  "PORT REPLICATOR CABLE"( USB TO PARALLEL connector).  The error message that you have received is related to the communication error. Futher, if you use same USB- Parallel cable for long time the Printer Hardware functionality might go bad, since Printer memory gets confused and will not read or detect the Cable , since it is not a cable to use  mentioned by Panasonic Manufacturer.

 

Let me tell you, general functionality of Printer like Printing would work even if you use USB-Parallel cable. But it is not a case with Scanner and Fax functionality.

 

Hence, I recommend you to use only Parallel cable to connect your Printer to the Laptops.

 

I hope that this will resolve the issue for you.

 

You can email me at thumuvikram@rediffmail.com if you need further assistance.

 

Bye.

Posted on Oct 17, 2007

fidoliedo
  • 162 Answers

SOURCE: When trying to scan, 7210 doesn't see/recognize networked computers

From each computer, you need to run the HP Director. When opened, click on SETTINGS, then SCAN TO settings to configure. This way it will transfer data to the scanner so that when at the scanner, that computer will be in the list of places to send a scan job.

Posted on Jul 25, 2008

WeListen2You
  • 538 Answers

SOURCE: lexmark x5470

is this scanner plugged into a power strip by chance.plug it directly into the wall power

Posted on Oct 09, 2008

SOURCE: I have a Lexmark Z738

drivers.myfreewares.com/driverdeveloper-287-lexmark-download.html - 26k - download the driver from there i had the same problem when trying to download it for lexmark site or try puting lexmark z738 driver xp in goggle

Posted on Oct 14, 2008

  • 2 Answers

SOURCE: MFC-440CN: Prints but does not scan

Go to system/computer control panel, select "scanners and cameras". you should see your brother system in there (if u were able to print to it but not scan). Right click on it, select properties, and select "Network Properties" Tab. Choose select "specify your machine by address" rather by "by name". Most home/home office users dont have a local domain server at home, so even though your printer was named, it cannot be located by tcp-ip using the name, but rather by ipaddress. This solves the issue.

Posted on Mar 07, 2010

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LEXMARK PROSPECT PRO 205. HAS A CURRENT SOLUTION FINALLY BEEN FOUND FOR "PRINTER CANNOT COMMUNICATE WITH COMPUTER". LEXMARK CANNOT OR WILL NOT FIX THIS PROBLEM.


Chuck, I certainly sympathize with "tech support" that isn't, and with you on printers that don't get new drivers when new versions of Windows com out.
I'd be happy to enter a dialog with you to try to help you.
Have you tried another computer, hopefully running something different?
What connection are you trying to use? Does the printer have any alternative connection available? (say, USB or network)
When you first plug it into the computer, does the computer sense it's there and look for drivers, or does it ignore you?

Jun 16, 2015 | Lexmark Pro 205 Inkjet Multifunction...

1 Answer

Lexmark X1240 starts to print then stops and job gets stuck in print queue.


If you are printing wireless thru a D-Link adapter, you are going thru too many connections. Let me explain: I have worked on electronics most of my life and the old saying goes, "the more breaks you have in a connection, the more chances you have that something, somewhere in between the breaks, will cause you to have more problems".

Go thru your Uverse directly with a RJ45 or CAT5 cable, if possible. If not, then hard wire it using a USB switch. This allows multiple devices to use the same printer.

Hope this helps.

Apr 25, 2017 | Lexmark X1240 All-In-One InkJet Printer

1 Answer

Installed new printhead on Lexmark s305 and now my adobe photoshop elements 10 program can not scan but prints fine.


A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer (if USB connected)> reboot your pc > unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer (if USB connected). Then try to print again once the computer fully recognizes the USB connection or when the WiFi light on the printer turns solid green (if WiFi connected.).


If that doesn't help, try the steps below:

  1. Disconnect the USB cable connecting the printer from your computer.
  2. On your computer, go to Control Panel > Printers and Faxes.
  3. Delete the Lexmark print object.
  4. Reboot computer.
  5. Re-brick your printer by pulling out the power supply - black box where the power cord is plugged into on the back of the printer, and re-plug after 30 seconds.
  6. When the printer turns on, reconnect it to the computer.
  7. Wait until your computer fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, try to print a document to verify that the problem is fixed.

You may also try to update your printer driver by visiting the Lexmark website at http://bit.ly/guXLhl. Select your operating system, download and execute the file.

Mar 08, 2012 | Lexmark S305 IMPACT LEXS All-In-One...

1 Answer

I have a Lexmark X8300. All was ok till recently. I can print out anything from the computer but can't use the copy feature. Also, all of the lights stay on - the copy light, fax light, scan light,...


A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer. Reboot your pc. Unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer. Then try to print again once the computer fully recognizes the USB connection.


If that doesn't help, try the steps below:

1. Disconnect the printer from your computer.

2. Rebrick (pull out power supply, black box where the power cord is plugged in at the back of the printer, and put it back after 30 seconds).

2. On your computer, go to Control Panel > Printers and Faxes.

3. Delete the Lexmark print object.

4. Reboot your pc.

5. When your pc turns on, reconnect the printer.

6. Wait until your pc fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, then try to print again.


You may also try to update your printer driver by visiting the Lexmark website at http://bit.ly/eO4Y77. Select your operating system, download and execute the file.


If the problem continues, please contact Lexmark Technical Support Center for additional assistance.

Aug 23, 2011 | Lexmark X8350 Print, Scan, Copy and Fax...

1 Answer

Lexmark x264dn windows 7 64bit. Will not scan but prints just fine


Please download and install the scan driver from support.lexmark.com. After installing the scan driver, please check the scanner under Imaging Device from device manager. If scanner shows under imaging devices, open the scanning program and scan a document.


For further assistance, please contact Lexmark Technical Support.

Jul 13, 2011 | Lexmark X 264dn - multifunction Laser...

1 Answer

Cannot print to lexmark x7550 printer. it seems that printer is able to scan but not able to print. already installed the software, but when connecting the printer to the computer with windows 7, it...


Try to use the Windows 7 driver from the Lexmark website. Uninstall the existing driver from your computer first. How to Uninstall Lexmark Printers. Reboot pc when prompted. Then, check if your Windows 7 is running on 32-bit or 64-bit system type by going to the Start menu > right-click on Computer > Properties. Take note of the System Type.
To reinstall the driver, use the following links below: - Lexmark X7550 Driver for Windows 7 32-bit - Lexmark X7550 Driver for Windows 7 64-bit

May 25, 2011 | Lexmark X7550 InkJet Printer

2 Answers

I am attempting to scan a document with my X4650 without success. The copy function works with no problems. I have used the scan function to my computer on numerous previous occassions without problems.


How is your printer connected to your computer, wireless or hardwired with a USB cable? If wireless, check the status of the WiFi light on the printer (green = connected to a network, orange = not connected to a network). Try to turn off/on your printer. Doing this usually fixes minor communication issues. This article in the Lexmark website might also help resolve your scan problem: No Communications Error When Trying to Print or Scan.

Apr 18, 2011 | Lexmark X4650 InkJet Printer

1 Answer

Bought new computer and can not get the lexmark x2500 to work


What OS is on the new computer? The drivers and software for supported OS versions are here: http://support.lexmark.com/index?locale=EN&page=product&userlocale=EN_US&productCode=LEXMARK_X2500&focusedTab=DOWNLOADS#1 . Make sure to select the 64-bit version if you have a 64-bit OS.

Install the software before connecting the data cable to the computer. If you forgot this step, uninstall the generic driver (from the OS) and then remove the USB cable. Restart the computer and install the full software from the above link.

The next issue to check is try a new USB cable. Try a different USB port (or a direct connection if you are using a print server or USB hub). Make sure that the USB ports are working by trying a known working device. (Ports can be disabled for power savings (see the Advanced Settings from the Screen Saver) or security (check the Device Manager).

I hope this helps.

Cindy Wells
(for Windows 7 the Device Manager is accessed by: Start > Control Panel > System and Security > System > Device Manager. the power settings > click on the desktop and select Personalize > Screen Saver > Change Power Settings > Change Plan Settings. Other Windows versions are similar but may have slight differences in the titles/locations)

Jan 02, 2011 | Lexmark X2500 All-In-One Printer

1 Answer

Lexmark x2500 err msg: UNABLE TO CONNECT


What you will see
When trying to print, you get a communication error; the device is correctly detected in the Device Manager, the firewall is not blocking any files and you can scan using the All-In-One Printer.
Explanation
Any PC using the AMD USB architecture is preventing the printer from printing when connecting via USB.
What to do
Follow the specific steps for the PC manufaturer below:
Dell Studio 1536:
IMPORTANT: Do not replace any hardware, before performing the following steps:

Step Action 1 Go to Control Panel 2 Go to Programs and Features 3 Uninstall AMD USB Audio Driver Filter
Note: Uninstalling this USB audio driver doesn't cause any impact for systems with Vista Service Pack 1 installed

Acer Aspire 5530, Extensa 4130, Extensa 4430, and TravelMate 4530:
There are files available to address printing problems when connected to a USB printer or multi-function printer, for Windows Vista and Windows XP.
  • Printer did not print, print jobs will be listed with the status "error" in the task list
  • No error message appears, printer simply does not print
  • Problem only manifests when the printer is connected via USB

Please go to the Drivers and Downloads area to get the file appropriate for your operating system and unit.
US Customers:
http://www.acerpanam.com/synapse/data/7117/documents/USBFilter107_Vista_Setup.msi
http://www.acerpanam.com/synapse/data/7117/documents/USBFilter107_XP_Setup.exe
EMEA Customers:
ftp://ftp.work.acer-euro.com/notebook/aspire_5530/vista/Drivers/USBFilter107_Vista.zip
IMPORTANT: The third-party products discussed in this article are manufactured by companies that are independent of Lexmark. Lexmark makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Still need help?
If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will need your printer model/machine type and serial number.
Please call from near the printer and computer in case the technician on the phone asks you to perform a task involving these devices.

I hope it helps!!!

Nov 30, 2008 | Lexmark X2500 All-In-One Printer

6 Answers

Lexmark Printer Install - No Communication Error


is the printer in its own USB port? Some printers that "talk back" to the PC do not like to share a port so do not have it on a USB HUB.

Apr 17, 2008 | Lexmark X2500 All-In-One Printer

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