Question about HP OfficeJet 7140xi All-In-One InkJet Printer

2 Answers

Bad Printhead Message said bad magenta print head. We replaced it but it said the same thing. I pulled it back out and reinserted but still says the same thing. I pulled it and the yellow out, reinserted and now it says the yellow print head is bad and to replace it. What is going on? Help

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  • rmvannord Aug 06, 2008

    Ok, we powered off the printer and held the 6 & # keys while powering back on. It no longers says bad magenta and yellow print heads but it still is not printing magenta and it is a new head. We cleaned and aligned the print heads. What do you suggest we do now.

  • rmvannord Aug 06, 2008

    Ok, We powered off the printer, waited 20 seconds and then powered it back on while holding the 6 & # keys. It is no longer saying bad magenta and yellow printheads. We aligned and cleaned the printheads but the magenta is still not printing and it is a new head. What do you suggest doing now?

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2 Answers

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  • Master
  • 3,037 Answers

Have you tried cleaning the contacts on the printer cartridges and printhead

Also try unplugging it, uninstalling the printer and reinstall it and see if it works. If it doesn't, let me know and we can try other options

my best to you

Posted on Aug 06, 2008

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  • HP Master
  • 13,433 Answers

Reset the unit.

Note:
A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.

Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

2. Then, press and hold # and 6 while plugging in the power cord.

Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

Posted on Aug 05, 2008

  • Ekse Aug 06, 2008

    do you have another magenta cartridge to try?

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