Question about Jenn-Air JSD2789GEW Side by Side Refrigerator
This issue is usually cause by a defrost problem. First thing that you need to check is the freezer area. Please look at the back panel inside the freezer. If you notice a frost covering at the back panel, you have a defrost problem.
The only part inside the whole refrigerator that "get cold" are the coils inside the Freezer. The coils need to stay free from excess frost build up so that air can pass through the coils and will reach the refrigerator section. The compressor and fans will shut off and machine will go into defrost mode every eight hours or depending on the type of defrost timer or control you have.
When the refrigerator is in defrost there is a heater that is tied into the evaporator coils inside the freezer that comes on. This heater is behind the rear panel inside the freezer where the evaporator coils are located. It melts the frost that has accumulated over the course of time. After about thirty minutes the machine comes out of defrost and goes back to normal operation.
The first thing that you can do to get the machine running is to remove the rear panel of the freezer. Please remove all the frost ice that has built up. The best method is to pour hot water over the coils. The water will drain out the freezer through the drain hole in the bottom of the freezer under the evaporator coils.
Once all the frost is gone, you could put the machine back together and it would work fine. For a few days, until the frost has developed again due to the defrost issue. That would only be a temporary fix.
Hope it helps.
Thank you for using FixYa.
Posted on Mar 28, 2011
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Posted on Jan 02, 2017
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