Question about GE Profile Arctica Stainless Steel Top Freezer Refrigerator

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My ps 123sc is not cooling properly. it seems to be blowing some cool air but not enough to keep the freezer stuff frozen

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  • Sean Miller Mar 28, 2011

    Hi how long has it been doing this and how old is it?



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Hi what justin said is mostly correct, but this unit doesn not have coils underneath so you cannot clean from the kick plate, you will need to remove the rear panel behind the refrigerator and you will find the coils to the right by the condenser fan at the bottom. And freon leaks on this model are less than 2% of our repairs. Your more than likely have a bad fan or a intermittent motherboard depending on the age, I would need to know the age to be more specific. If you have any more questions let me know.


Posted on Mar 29, 2011

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Hello Drhoffs,

I understand that you are having a problem with you GE Refrigerator. The unit is blowing some cold air but not cold enough to keep items in the Freezer frozen. There are a few possible problems that can cause this situation:
1. Condensation coils are dirty
2. Fan not working (unplug unit)
3. Freezer coils are ice up (unplug unit)
4. Low on Freon (requires a service Tech and can be expensive)

Lets take this one step at a time thru the possible causes of the issue:

1. Condensations coils are dirty: You will need a vacuum with a crevice tool or air compressor or a long handle skinny brush>
a. Remove the kick plate on the bottom of the fridge
b. Use the above mentioned tools to remove all debris from underneath the fridge in the coils this can be accomplished from the front and back of the fridge
c. Once done reinstall the front kick plate
2. The Fan (if you can not hear the fan then follow these steps)
a. Remove all items from the Freezer
b. Remove the rear panel inside of the Freezer compartment
c. Locate the fan notice if the is turning if not remove and got to local hardware store and purchase a new one
d. Reinstall everything in reverse
3. Freezer coils
a. Remove all items from the Freezer
b. Remove the rear panel located in the back of the Freezer
c. Use a fan or heat source to speed the defrosting of the unit (it is also a good idea to put a cloth or something in the bottom of the Freezer to collect the water so that the Freezer pan does not over flow.)
d. Reinstall all items in reverse
4. Freon Level: This requires a licensed service technician and can be costly, weight the cost of the service call and repair to the cost of a new unit. If the cost to repair is more than half the price of a new unit purchase a new unit.

Thank you for choosing


Posted on Mar 28, 2011


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