Question about KitchenAid KAWS700L Top Load Washer

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KitchenAid washer (model: KAWS700JQ) 1st load washed fine with a weird noise; 2nd load washed but did not spin to rinse; water drained and I could hear a "spinning" sound (as well as a sound that didn't sound so good), but the agitator would not/will not turn. Water did drain completely when I ran it on the rinse cycle. The dog ears seem to be in good working order, but I've never looked at those before so I'm not positive. When I took it out and manually turned the clutch cam (whatever it's called that houses the dog ears) at least 3 dog ears would catch on the teeth at any one time, but not all 4 at the same time. Do I need to replace the motor coupling or is this possibly a problem with the transmission? Or something else entirely. I'd love to fix this myself, but if this needs a professionals attention I'm not opposed. Many thanks for your help and suggestions. sarah

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  • sep3 Mar 29, 2011

    Hi Keith,

    Thank you very much for your help. I'm glad it seems like a not-so-expensive fix....a little time-consuming though, but I think I can do it.

    I'm going to replace all the parts you mentioned b/c it's an 11 year old washer and I don't think it could hurt to do so.

    So, can you verify/confirm I have the below-mentioned parts listed correctly as what you suggested to replace:

    1) motor coupler
    replace it like it is shown in this video?

    2) clutch (meaning the complete clutch assembly?) as in this video?

    3) dog ears (do they have a more technical name, b/c I can't seem to find that part listed on the Sears site)

    I appreciate your help with this.


  • sep3 Mar 29, 2011

    I haven't tried the fix yet, but Keith provided a wonderful amount of information and direction.


  • sep3 Mar 29, 2011

    Thank you so much Keith. I'm going to pick up/order the parts today! Hopefully we'll be back to clean clothes by Sunday.




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Classic signs of a coupler gone bad.

While you are in there you might as well check the clutch also.

And the dog ears also. Under 75.00 for all washer.

if you need procedures on any of these please post and I will get them for you.

but all are in video format on


Posted on Mar 28, 2011



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