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I have a HP G72 notebook with a Broadcom 4313 network adapter that appears not to be working as I cannot connect to the internet on that computer and when I run a diagnosis it is trying to reset the adapter, but it continuously does not work. It is a wireless connection. Even when I connected directly to the router with the ethernet cord, it would not connect to the internet. How do I fix the problem when I cannot connect to the internet? Please help. Cheryl K.

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Try connecting directly to modem bypassing the router. If still unable to connect to the internet check to see if the IP address and the DNS is both set to auto. Also if this is Vista check to see if the connection keeps coming up as unidentified, if this is the case you would need to try to disable the ipv6 and if still you will need to follow http://support.microsoft.com/kb/928233. If this does not work then it is going to be a hardware issue and seeing it would be both the nic card and the wireless card if is the hardware issue it will be in the motherboard.

Posted on Mar 28, 2011

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