Question about Dell Inspiron 1501 Notebook

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My dell 1501 is crashing constantly with usually a striped screen. I updated the bios and the problem is not OS related because I did the PSA test which the computer passed and while doing the extended memory test the computer crashed. I have several memory sticks for testing and I have tried all different configurations with different sticks in different slots and all my memory passed the PSA extended test on the memory. Also I can dissassemble these laptops and reassemble with no trouble so I have taken the computer apart and cleaned inside and cleaned the heatsink and fan and reapplied heat paste. Sometimes the problem will occur when I jar the computer and other times the computer will be sitting and fairly well ventilated and it will go to a striped screen. I updated the bios and made sure I turned off powernow in the bios as someone said they suspected this could cause the problem. I have tried the computer without the battery and still have the crashes. One day I was tapping on the computer trying to duplicate the problem and the computer crashed. I have a supicion that the problem could be with the lcd so I suppose my next step is to try the laptop plugged into a monitor. I have seen theis problem with the striped screen and the rectangular box as a common problem with the 1501's. Could thie be related to the capacitor issue from a few years ago. Anyway do you have any other suggestions or help. I appreciate it.

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  • James William Newman Mar 31, 2011

    I just looked at your comment today and you are exactly correct. The other day I decided to push down on the heatsink which is over both the GPU and the processor and while pushing on the heatsink voila the computer started booting. I was able to stack some dimes and wedge them between the case and the heatsink to put pressure on one corner and the computer works perfectly without locking up. This low -tech method works fine and I know with my luck that if something is working to leave it alone. It is really weird that this stupid problem with BGA mounted chips would be allowed to be so widespread not only in laptops and other devices such as the x-box 360 debacle. It makes me think it's an accidental on purpose problem to reduce the life of something that should last virtially forever barring a catastrophic event like spilling liquid or a power surge.


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I would center your fault finding around the gpu as that is a classic symptom of a graphics malfunction, if it was the lead or screen the computer would still respond , the fact its not suggests, to me , that your gpu is overheating or has a short

Posted on Mar 27, 2011

Testimonial: "You are 100% correct. Before reading your reply I decided to push down on the heatsink over the GPU and processor and voila the computer is fine."

  • Martin Murray Mar 31, 2011

    glad you got it sorted

  • Martin Murray Mar 31, 2011

    the reason these surface mounted chips fail, is due mainly to heat, but the main factor is cost in production, if they zif mounted them, which in my opinion they should do as they constantly fail in many computers, the price would rise. But they could also try using more heat tolerent chips, but again its cost, you get what you pay for i am afraid


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Error code 3600:0749 dell inspiron 1501 . Result is the same if it runs on battery or AC alone (no battery in laptop).

Check the system battery information and charger information of the computer restart the computer, while the computer is booting up, press F2 repeatedly check "battery info"
If it stated ac adapter = unknown device update the BIOS
Click on drivers and downloads
Click or choose by service tag
Download the BIOS and install it on the computer
Check information after updating if same message AC adapter = unknown device; call manufaturer for a replacement AC adapter, if status has changed it is a battery problem or motherboard, contact manufacturer to test battery.
Here is your products support site: Try to update all the drivers there is outdated. Hope this will help you.

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I have a dell inspiron 1501.its lcd display not working

Hi there!

You can try a few things to check if there is something
wrong with the hardware of the computer.

First, try to update the video driver and also the BIOS
which you can get from the support website of DELL.

If the same problem persist try to run the LCD test .
While the computer is off press d+power the test should run and if it is an LCD problem, the display will either be blank or distorted.

Or if you will be able to re seat the cable connector
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Hope this helps!

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1. disconnect all the cables from the LCD or the monitor, now just connect the power chord and power on the display and now see if it gives you any display

2. Try swapping the power chord with the tower (if its a desktop).

3. Try and change the VGA or the HDMI cable to test if the issue is with the cable or not, (the cable that usually goes from the back of the display to the tower)

If the issue is with video card then launch PSA on your Dell machine and perform LCD bist test.

To launch PSA:

1. Restart the system.

2. At the Dell logo screen, press <F12>.
Some systems do not have an F12 key, to access the boot options you have to press the <0> (zero) key at the Dell logo screen.
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4. Write down any error codes listed.

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1. Watch the screen and listen for the color bar test prompt tones emitted by the PSA Diagnostics. If the screen is visible, one will see the PSA diagnostics draw a series of multi-colored bars across the screen. When completed, a prompt asking if the pattern was seen appears, accompanied by a brief series of tones.

2. Press <N> or wait approximately 30 seconds to fail the color bar test.

3. Watch for the LCD BIST color generation and listen for the beeps every 2 seconds that indicate LCD BIST is running.
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A full video showing how to do this is here:

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Would appreciate if you rate this solution if this helped.

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