Question about Kenmore 12.8 cu. ft. / 362 liter Chest Freezer 13312

1 Answer

Turn freezer on and started to cool and to see it still works was sitting for 3 years and it did and i turn it off and clean it and turn it back on and it dose not cool but pump get hot now what you thimk it is?

Posted by on


1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert whose answer gotĀ voted for 20 times.


    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 91 Answers

The reed valve in the compressor has failed, or the dryer unit is bloked. if you can access the rear of the freezer, with power off, tap the compressor gently with a solid object (hammer), then start the unit, also, if you see the copper tubes near the compressor, you will notice one of the tubes feeds into a copper barrel object about 3-4 inches long, it will have a fine copper tube comming out at the other end about 3mm thick, with the unit on, tap this object with the back of a bread and butter knife a few times with about the same force as to open a nut ( A good tap). Should do the trick if the unit is repairable.

Hope that helps, dont forget to vote and get back to me for further solutions if this fails..Russ

Posted on Mar 29, 2011


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Hi I have a whirlpool upright freezer ev190nxwn00. That will not cool

Yes I could be. My advice, if this freezer is 10-12 years old or more, you may be getting ready to spend a lot of money starting now. If not, have somebody physically look at it. Hopefully, it is just the relay or capacitor.

Feb 04, 2013 | Whirlpool Freezers

1 Answer

Fridge working but not cooling

Sometimes they need to sit for a while after they have been moved, to allow all the refrigerant to settle back where it should be. If you had to put it on it's side / upside down to clean it, then maybe if you give it a few hours sitting upright it might start working again.

Also (I am not familiar with that exact model of fridge) are there any switches or dials that may have been moved during the cleaning process?

Oct 03, 2012 | Engel MD14F Fridge / Freezer 15 Qts

1 Answer

I have a GE fridge and freezer. This is a standard home model, bought at one of those bargain stores about 3 years ago. They are no longer in business. It has been working real good until recently. It...

Hello Tim.

Thanks so much for choosing me for my help with your freezer. I believe you are having one of the most common problems with your freezer as most people have.

No one sit around when they have some spare time and says >> Honey, instead of going to the beach this weekend, lets go pull put out the fridge and freezer and clean it.

Sense you bought it about 3 years ago, and it is slowly getting warmer and warmer and you can hear motor working hard, I would bet it needs to be cleaned. I also would bet, that you have not sense new have pulled it out and took back lower cover off and cleaned it.

Assuming I am correct, this is what you do. First unplug the unit. Store food in a another fridge if you can or maybe a neighbors house until you fix this problem. Now, sense it is 55 degrees now, most likely most the food could be spoiled anyway. So your call on the risk of saving that.

Anyway, you unplug fridge/freezer, as the motor is cooling down, you now pull out fridge and take off lower panel on the rear. Sometimes has tabs, screws , hooks etc.... After you get the rear cover off, then you will notice all kinds of junk in there, fir balls, and just down right dirt. Get yourself a shop vac and start vacuuming all the coil area, and anywhere you can get that dirt and build up out. Even if you have a air compressor hose that will reach to blow it out, or a can of compressed air you can get from any computer section and local store. Anyway, you want to clean it, excuse the expression to the point of you can eat off it. Once you are convinced it is clean, then plug it back in, and fire that baby up, and you will most likely notice quieter motor and cooling down back to normal. Please let me know , Of course you will know instantly when you pull cover off back and if you see dirty and caked up, there is your problem for sure. Thanks Again, Mike

Some kind words with a rating of my help would be appreciated if your satisfied.......

Nov 02, 2011 | Freezers

1 Answer

I have a woods freezer model # V17NAB I defrosted it and after all cleaned ou I plugged it back in. The compressor kicked on but shut back off about 30 Seconds later and will not stay running. It turns...


Many times a freezer and/or refrigerator do not work right because of a dirty condenser coil...there are also many other things that can go wrong.

If you are hearing a clicking or buzzing then check out the last two tips.

If your refrigerator is running but warm, then...

Check out these tips that I wrote about that... it is a great place to start trouble shooting your unit...and something that you can do rather then calling a repair person to do a simple thing for you...

Refrigerator Condenser Coil Cleaning Refrigerator Repair

Refrigerator Troubleshooting Refrigerator Compressor

Refrigerator Compressor Start Capacitor and Start Relay

Refrigerator or Freezer not Cooling or Getting Cold


Nov 22, 2010 | Woods Freezers

1 Answer

My GE freezer stopped cooling. I turned it off,

I think the problem you are experiencing might be due to the temperature control.
1. Check if the temperature control is off if you dont hear the freezer operating.

2.If you do not see an interior light,when you open the door,then make sure the freezer is properly plugged into an electrical outlet.

3.Move the temperature level to a colder level if the freezer is not cold enough.Warm weather can also be a factor.

4.Find the condenser and check to see if it needs to be cleaned. The condenser is located behind the decorative paneling at the bottom of the freezer.

5.If it doesnt work still then contact a technician.

Jul 28, 2010 | GE 16.7 cu. ft. Upright Freezer FUF17DTR

1 Answer

My Kenmore Upright Freezer Model 25326432100 flashed "ER."

My freezer was purchased in February, 2004. It is a self defrosting freezer but ice has started forming along the bottom shelf and back wall. Also, after cleaning the freezer the other day it has stopped clycing. The freezer will stop running only if I turn it down to the #1 setting and then it will not come back on. If I turn it up to a higher setting the compressor will not stop running. It ran for over 24 hours and would not cycle unless I turned it off or set it at the #1 setting. When I unplugged it and pulled it away from the wall, there was a green water spot the size of a dinner plate underneath the freezer. Help!! Very Unhappy this freezer is only 6 years old. S in Phila.

May 31, 2010 | Kenmore 13.7 cu. ft. / 388 liter Upright...

1 Answer

Frigidaire uprite freezer won't cool

it's scrap
they use steel lines inside the cabinet and when you unplugged it the lines rusted through

Jul 30, 2009 | Frigidaire 5 cu. ft. / 142 liter Chest...

1 Answer

GE Fridege TBX18J MS not getting cold

hi is the fan motor going in the freezer. if so how long has it been plugged in if more than 24 hrs and the fan is going. it could be that because it sat for 10 years the lines that go inside could have rusted out. so if this is the case its scrap sorry. the appliance doc.

Oct 16, 2008 | Kenmore 20.6 cu. ft. Upright Freezer 24092

1 Answer

Icing up in bottom of the freezer

I know how frustrating it is to get freezer ice build-up and unknown annoying noises but I have a solution that works great. I figured this out since I got tired of taking the freezer apart 10 times in 5 years and searching for a never ending noise:
  1. Pull out and unplug the refrigerator cord and take the lower back plate off (about a dozen screws) and you should see the plastic ½” drain tube hanging down and pointing at the plastic drain pan that is usually dry but stained. You will find out why it is that way as we go along. NO NEED TO TURN OFF THE WATER SUPPLY NOR DISCONNECT THE WATER LINE UNLESS YOU NEED THE EXTRA ROOM TO GET BACK THERE.
  2. Take the shelf, freezer floor, ice maker and light assembly out of the freezer (about a dozen more screws). Mark the wires if you have to disconnect them so you know where they go. Get as much ICE out as you can and mop up the water with some old towels. If you use a scraper you will hurt the plastic, unless you have a plastic scraper or just hitting it with the palm of your hand will break it up nicer. Get everything as dry as you can. Be careful to defrost the Styrofoam inserts slowly until they lift out of their square holes (a hair dryer works wonderful for this). This whole job gets lots easier after you do it a couple of times, BELIEVE ME.
  3. If you have a shopvac this part works better: Pull the end off of a shopvac hose (it will go back on later) and feed the plastic shopvac hose up over the plastic ½” drain tube in the back of the refrigerator. Don’t turn the shopvac on just yet.
  4. Plug in a hair dryer and prop it up on a small mountain dry towels inside the freezer pointing at the 1/2” drain hole in the back under the coils (the hole is metal lined and in the middle of the metal tray in back, you’ll see it).
  5. NOW, turn on the hair dryer and turn on the shopvac and wait about 10 minutes until the shopvac sucks the hot air down through the drain hole and melts the ice. Pour some water down there to clean it out a second time. You should feel the suction of the shopvac at the hole with your finger and it should be strong.
  6. The ice clog is about 6 inches down the tube below the opening so it takes a while to thaw out. NOW you know why the drain pan that sits in the bottom of the refrigerator is always empty and just stained.
  7. ANSWER: The heat from the freezer heater coil (during the defrost cycle) that is behind the cooling fins in the freezer can’t possibly heat up the drain tube so the water freezes solid. Then the heater coil melts the ice on the cooling coils and the water runs down through the openings in the square Styrofoam inserts (instead of down the drain) and right into the refrigerator where it puddles on the shelves.
  8. I usually run some extra water down there and let the shopvac **** it in to give a good rinse.
  9. Now put it all back together, BUT PUT THE STYROFOAM INSERTS BACK IN FIRST or you will be taking it back apart again to put them in. Pretty soon you will do the whole job of inside 1 hour on a weekend. The wires with the long piece of tape on them gets routed over the top of the cooling coils and tapes to the back wall above the fan, no biggy.

NOW FOR THE NOISE: Remember when you cleaned out the Condenser coils underneath years ago and thought you heard something? That was your vacuum extension wand hitting the fan. The blade is probably bent a little. With the power still off spin the blade with your finger and see if it wobbles and also check if there is anything on the blade or motor shaft that needs to be cleaned off, line string, pet hair or dust. You shouldn’t have to take anything apart to accomplish cleaning it, just unwind anything that got caught up in it. The blades can be bent back as long as you are careful.
THE OTHER THING I DID was screw in the front wheel levelers (behind the plastic vent cover under the refrigerator door) until the front was higher that the back. That way the water that accumulates in the freezer is sure to drain to the drain hole in the back and the 2 front doors close better on their own----AMAZING. Also the plastic drain pan sits up a little higher and doesn’t vibrate on the frame and make noise.

Jul 15, 2008 | Freezers

1 Answer

Kenmore freezer is not cooling

Listen for some type of noise from the back lower part of the freezer. This could indicate a problem with the compressor. It is not a fast fix problem. Get your frozen foods to a cold temperature. If the compressor is running and you are not getting the cooling your system could have lost its refrigerant charge. If the compressor is cool and not running check the temperature control. It may have failed. Unplug the power to the freezer and remove the temperature control. Jumper the two main wires that attach to the temperature control and insulate them with electrical tape. Plug the freezer back in and the compressor should start and cool. If this makes it run replace the thermostat.

Jul 06, 2008 | Kenmore 13.7 cu. ft. / 388 liter Upright...

Not finding what you are looking for?
Kenmore 12.8 cu. ft. / 362 liter Chest Freezer 13312 Logo

59 people viewed this question

Ask a Question

Usually answered in minutes!

Top Kenmore Freezers Experts

Charles T Nevin
Charles T Nevin

Level 3 Expert

4070 Answers


Level 2 Expert

384 Answers

christian nielsen

Level 3 Expert

358 Answers

Are you a Kenmore Freezer Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides