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Scanner installed but getting message can not communicate with pc

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Have you loaded the scanner driver software on your PC? Is the printer connected to the PC using a known good cable plugged into the proper receptacles? Is the scanner plugged into a known good power source? Is the scanner turned on? If you use one of the USB ports, your PC should automatically display NEW HARDWARE FOUND on your screen, and willl then ask if you want to install it using the SCANNER AND CAMERA INSTALLATION WIZARD.. You can also left click mouse on WINDOWS START, left click on CONTROL PANEL, and left click on the SCANNERS AND CAMERAS ICON. A new window should appear. Follow the instructions on this SCANNERS AND CAMERAS window, and you should be able to get your scanner working.

Posted on Aug 04, 2008

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