Question about Lexmark X4650 InkJet Printer

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It is telling me carrier jam on the printer, if I try to print it prompts me to check the cartridges close and try again, but the printer still says carrier jam

Posted by Anonymous on

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  • Official Brand Answer
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Please refer to this article in the Lexmark website on Printer Cartridge Stalls or Is Blocked . Also, make sure you are using the correct cartridges for your printer model.

Posted on Apr 06, 2011

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1 Answer

I have a cartridge jam - how do you fix it?


It could be due to the cartridges or the encoder strip (transparent strip found behind the cartridge carrier) has gotten loose from its position. Please follow steps below to identify and fix the problem:
1. Open the printer cover and remove both the cartridges. Note: If the carrier does not automatically move to the center, turn off the printer/unplug the printer from the power source and then slide the carrier to the center.2. Check the encoder strip and make sure it is secured in its place.3. Close the printer cover.4. Re-brick your printer. Pull out the power supply, black box where the power cord is plugged in at the back of the printer, and put it back after 30 seconds.5. When the printer turns on, reinsert one cartridge first. Close the printer cover and check for any errors.6. If no error appears, reinsert the other cartridge. Close the printer cover.7. Replace whichever cartridge is causing the error to appear with a new cartridge.8. If no error appears, try to print a document again to verify that the problem is fixed.

Nov 25, 2011 | Lexmark X4650 All-In-One InkJet Printer

1 Answer

Carrier problem


It could be due to the cartridges or the encoder strip (transparent strip found behind the cartridge carrier) has gotten loose from its position. Please follow steps below to identify and fix the problem:



1. Open the printer cover and remove both the cartridges. Note: If the carrier does not automatically move to the center, turn off the printer/unplug the printer from the power source and then slide the carrier to the center.

2. Check the encoder strip and make sure it is secured in its place.

3. Close the printer cover.

4. Re-brick your printer. Pull out the power supply, black box where the power cord is plugged in at the back of the printer, and put it back after 30 seconds.

5. When the printer turns on, reinsert one cartridge first. Close the printer cover and check for any errors.

6. If no error appears, reinsert the other cartridge. Close the printer cover.

7. Replace whichever cartridge is causing the error to appear with a new cartridge.

8. If no error appears, try to print a document again to verify that the problem is fixed.



Should you still need assistance, please leave a comment to my response and I'll get back to you. Should this resolves your problem, your rating will be greatly appreciated.

Nov 21, 2011 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

I have a Z615 lexmark printer. when I try to print , it clunks and the green light starts to flash twice repeatedly. the message then comes up saying check connections, paper etc and try again. I do this...


The flashing light could indicate either a communication problem between one of your cartridges and the printer, a short in one of the cartridges, paper jam or the cartridge carrier has stalled. Please follow the steps below to fix the problem:


1. Remove the sheets of paper from the feeder. Make sure there are no foreign objects or debris in the feeder.

2. Open the printer cover and remove both the cartridges.

3. While the cover is open, ensure there are no paper jams and the cartridge carrier is free from obstructions.

4. Close the printer cover.

5. Re-brick your printer. Pull out the power supply, black box where the power cord is plugged in at the back of the printer, and put it back after 30 seconds.

6. When the printer turns on, reinsert one cartridge first.

7. Close the printer cover and check the light status.

8. If light on printer is normal, open the printer cover and reinsert the other cartridge. Check the light status.

9. Replace whichever cartridge is causing the light to flash with a new cartridge. You can also try to insert a different known working cartridge to determine if the other is faulty.

10. Load some paper. Try to print a document again to verify that the problem is fixed.

Nov 08, 2011 | Lexmark Z615 InkJet Printer

1 Answer

Carrier jam lexmark x7170


It could be due to the cartridges or the encoder strip (transparent strip found behind the cartridge carrier) has gotten loose from its position. Please follow steps below to identify and fix the problem:
1. Open the printer cover and remove both the cartridges. Note: If the carrier does not automatically move to the center, turn off the printer/unplug the printer from the power source and then slide the carrier to the center.2. Check the encoder strip and make sure it is secured in its place.3. Close the printer cover.4. Re-brick your printer. Pull out the power supply, black box where the power cord is plugged in at the back of the printer, and put it back after 30 seconds.5. When the printer turns on, reinsert one cartridge first. Close the printer cover and check for any errors.6. If no error appears, reinsert the other cartridge. Close the printer cover.7. Replace whichever cartridge is causing the error to appear with a new cartridge.8. If no error appears, try to print a document again to verify that the problem is fixed.
Let me know if this helps. Thanks.

Nov 01, 2011 | Lexmark X7170 All-In-One InkJet Printer

1 Answer

Carrier jam on lexmark x5070 how do I fix it or clear it?


We apologize for the inconvenience. Please follow the steps below to identify and fix the problem:
  1. Open the printer cover to access the cartridge area. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
  2. Remove both cartridges from the printer.
  3. Check the cartridge area and make sure encoder strip is not loose. The encoder strip is transparent strip located behind the cartridge carrier along with the carrier belt.
  4. If encoder strip is properly seated in the printer, close the printer cover.
  5. Re-brick your printer. Pull out the power supply, black box where the power cord is plugged in at the back of the printer, and put it back after 30 seconds.
  6. When the printer turns on, re-insert one cartridge first. Close the printer cover and check for any errors. The carrier jam could be due to one of the cartridges.
  7. If no error appears, re-insert the other cartridge.
  8. Replace whichever cartridge is causing the error to appear.
  9. If no error appears, try to print again to verify that the carrier jam issue is fixed.
We hope this information has been helpful.

Oct 11, 2011 | Lexmark X5070 ALL-IN-ONE InkJet Printer

1 Answer

The printer keeps telling us to do an alignment, but the printer is already aligned and if we do an alignment we are just wasting ink. And is there a work around??


The prompt to do an alignment could be due to the cartridges in the carrier. Please follow the steps below to fix the problem:

1. Make sure the printer is on.

2. Open the printer cover. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.

3. Remove both cartridges from the carrier.

4. Close the printer cover.

5. Unplug and re-plug the printer into the power source to reset it.

6. When the printer turns on, reinsert one cartridge first.

7. Close the printer cover and check for any errors.

8. If no error appears, reinsert the other cartridge. Close the printer cover.

9. Replace whichever cartridge is causing the error to appear with a new cartridge.



You could also try a different known working cartridge to determine if the other cartridge is faulty.

Jul 28, 2011 | Lexmark X2500 All-In-One Printer

2 Answers

My printer is continuesly telling me that i have a paper jam , which i dont & im unabe to print what im doing -____-


my printer X5470 is telling me that I have paper jam, which I dont im unaba to print,what im doing

Jun 14, 2011 | Lexmark C533DN InkJet Printer

1 Answer

Can't get carrier jam unjammed


Try to remove the cartridges from your printer. While the cover is open, check for any obstructions in the cartridge carrier path. Check the encoder strip (transparent strip) and make sure it's still in its place and not dislodged or loose. Close the cover. Unplug and replug your printer into the power source to reset it. When the printer turns on, reinsert the cartridges. Try to print again. If problem continues, please contact Lexmark technical support for assistance. Thanks.

Feb 13, 2011 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Dell926


Hi,
Clear Carrier JamThese are possible solutions. Try one or more of the following:
Remove any obstructions
  1. Raise the scanner unit.
  2. Remove any objects blocking the path of the print cartridge carrier.
  3. Make sure the cartridge carrier lids are closed.
    cartridge_carrier_lids_closed_2.jpg
  4. Close the scanner unit.
  5. Press button_select_0.jpg.
Remove print cartridges
  1. Make sure the printer is on.
  2. Raise the scanner unit.
  3. Remove both print cartridges.
  4. Make sure the cartridge carrier lids are closed.
  5. Close the scanner unit.
  6. Press button_power_0.jpg to turn the printer off.
  7. Disconnect the power cord from the wall outlet.
  8. Plug the power cord back into the wall outlet.
  9. Press button_power_0.jpg to turn the printer on.
  10. Reinstall the print cartridges. For more information, see Installing print cartridges
    cartridge_carrier_lids_closed_2.jpg
  11. Close the scanner unit.
  12. Plug the power cord into the wall outlet.
  13. Press button_power_0.jpg to turn the printer on.
  14. Reinstall the print cartridges. For more information, see Installing print cartridges.
Regards
Chittaranjan

Dec 14, 2008 | Dell 926 All-In-One InkJet Printer

2 Answers

Lexmark 3500 carrier jam


Hi adirag! This is directly out of the user's manual! Clear Carrier Jam These are possible solutions. Try one or more of the following:
Remove any obstructions
  1. Raise the scanner unit.
  2. Remove any objects blocking the path of the print cartridge carrier.
  3. Make sure the cartridge carrier lids are closed.
    cartridge_carrier_lids_closed_2.jpg
  4. Close the scanner unit.
  5. Press button_select_0.jpg.
Remove print cartridges
  1. Make sure the printer is on.
  2. Raise the scanner unit.
  3. Remove both print cartridges.
  4. Make sure the cartridge carrier lids are closed.
  5. Close the scanner unit.
  6. Press button_power_0.jpg to turn the printer off.
  7. Disconnect the power cord from the wall outlet.
  8. Plug the power cord back into the wall outlet.
  9. Press button_power_0.jpg to turn the printer on.
  10. Reinstall the print cartridges. For more information, see Installing print cartridges
    cartridge_carrier_lids_closed_2.jpg
  11. Close the scanner unit.
  12. Plug the power cord into the wall outlet.
  13. Press button_power_0.jpg to turn the printer on.
  14. Reinstall the print cartridges. For more information, see Installing print cartridges
______________________________________________
Hope this helps and good luck!

-WB

Jun 14, 2008 | Lexmark Wheelwriter 3500 Typewriter

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