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Purchased HP Deskjet D1520 at Walmart. Printer refuses to accept hp black 21 cartridge

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  • menewell Aug 14, 2008


    1. Ditto. I tried two different printers and two different cartridges. Both printers refused to accept the HP 21 black cartridge as legitimate. Tech support was useless. The technician did not even suggest any tests to determine if it was the cartridge or the printer.

  • Anonymous Sep 08, 2008

    I have the same problem... returning it to Wal-Mart in the am..!!

  • Anonymous Sep 11, 2008

    I have the same issues. Taking this junk printer back to Wal Mart

  • Anonymous Sep 11, 2008

    Taking this back to Wal Mart ...now I am out the money I spent on the 21 ink cartridge

  • moosejr Sep 18, 2008

    I too had some problems with this printer and the supposedly correct print cartridges. Bought the D1520 at Wal Mart and have had nothing but problems with it. First, I was a bit aggravated that the printer box didn't tell me it only came with the color printer cartridge and that a USB connector had to be purchased separately. I only found this out after I got home and got it out of the box. So I had to go back to Wal Mart to buy the black ink cartridge and the USB cable. There was a card inside the printer box that said I could use either the HP 21 black ink or the HP 54 black ink cartridge. The color cartridge that was included said HP22 so I went for HP21.
    Got home and tried the HP 21 and the program kept telling me the cartridge was incompatible. So I went back to Wal Mart again, this time to exchange the HP21 for a HP54 cartridge. Went to 2 different Wal Marts and neither had the HP 54. Usually, they'll only let you exchange printer cartridges, they won't give you your money back. But luckily the lady at the Service Desk felt sorry for me and refunded my money. Nonetheless, I'm taking the printer back tomorrow and getting something else.


  • Anonymous Nov 09, 2008

    YUP! Same thing. Problem is, I bought the 21 printer cartridge at Office Max instead of Wal Mart where I bought this stupid printer. The software loads all over the place. It put a Yahoo tool bar on the Internet Explorer web browser and now I am getting errors all over the place. It goes back in the morning:(

  • HP_Stinks Nov 18, 2008

    I had exactly the same problem with the HP Deskjet D1560 rejecting the black "21" cartridge as incompatible.
    After ringing the HP help desk (in India, I think) they emailed me an authorization letter so that I could have the printer replaced. I went back to the shop, got a brand new printer and cartridges, took it home, and...
    ...I had exactly the same problem again. I'll go and get a refund tomorrow.
    Looks like HP had a serious problem with a lack of quality control.
    Thanks for wasting my time HP.
    The solution is simple: DON'T BUY HP PRINTERS!

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  • 398 Answers

Go to HP.com and click on support, they should be able to help you out, and if necessary they can do a warranty deal.

Posted on Aug 04, 2008

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