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Dvd drive although device manager says drive is working, discs are not recognised. It seems I need a new drive. Any idea what is compatible?

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The lens over the laser may just have a layer of dust on it. As it it already broken it can not hurt to carefully disassemble it and gently dust off the lens with a Q-tip. You have to be very gentle as the assemble that focuses the lens is extremely delicate. As far as replacing goes, Laptops generally have proprietary drives and you simply purchase a replacement from the manufacturer. In desktops you have a much broader selection. You just have to make sure you buy one with the required interface. IDE,SATA,ect...
Hope this helps you, Feel free to contact me if you need more help. If you give me the make and model of your computer I will find you the best price on a replacement drive if you fail to clean the lens. If this helps you please take the time to go back and rate it fixya.
George

Posted on Aug 04, 2008

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The DVD rewriter in my Toshiba Satellite c660 is not being recognised in "my computer". I've tried lots of things but still cannot access or use it.


try safemode with network support. if it works rollback the reg to when it did work. also scan for infection. good luck.

Oct 19, 2014 | Toshiba Satellite PC Laptops

1 Answer

Cd not recognised even though device manager says drive is working well Help please?


It seems that you have no problem with software side. Then obviously the problem is in the hardware side of your DVD drive and need technician service.
Thanks

Sep 22, 2014 | PC Laptops

2 Answers

Dvd/cd is not working


You can follow these methods to try to isolate and resolve the problem. Use these methods in the order in which they are presented.

Method 1: Clean the disc

When you have problems with a CD or DVD drive, always check the disc first to see whether it is damaged or dirty. To clean the disc, follow these steps:

1. Remove the disc from the drive.
2. Clean the disc with a disc cleaning kit or by gently wiping the silver side of the disc from the center outward with a dry, soft, lint-free, cotton cloth.

Note Do not use a paper cloth, and do not use a circular motion to clean the disc. These can scratch the disc.
3. Reinsert the disc in the CD or DVD drive.
If the computer can read the disc, you are finished.
If the computer still cannot read the disc, go to step 4.
4. Try again to clean the disc by using a cloth dampened with water, or dampened with a commercial CD or DVD cleaning solution.
5. Dry the disc thoroughly, and then reinsert it in the CD or DVD drive.
6. If the computer can read the disc, you are finished.
If the computer still cannot read the disc, go to method 2.

Method 2: Check the disc for damage

If the disc is clean, check whether it is damaged. To do this, follow these steps:

1. Remove the disc from the drive, and then examine the disc for scratches or cracks.
2. If the disc is damaged, try another disc to see whether the CD or DVD drive can read it.
3. If the computer still cannot read a disc, there may be a problem with the drive. Go to method 3 to troubleshoot the CD or DVD drive.
If the computer can read the other disc, there is a problem with original CD or DVD. Contact the manufacturer of the damaged disc to obtain a replacement.

Method 3: Try a different disc drive

If the disc is clean and undamaged, check whether there is a problem with the drive. To do this, follow these steps:

1. If the computer has more than one disc drive, insert the disc in a different CD or DVD drive to see whether it can read the disc.
If your computer does not have more than one disc drive, you can insert the disc in a different computer.
2. If the other CD or DVD drive can read the disc, there may be a problem with your CD or DVD drive. Go to method 5.
If the other CD or DVD drive cannot read the disc, the disc may not be compatible with the drive. Go to method 4.

Method 4: Make sure that the disc is compatible with the drive

Check the following list to make sure that the disc that you are trying to use is compatible with your CD or DVD drive.

* A DVD disc is incompatible with a standard CD drive.
* A CD-RW disc is incompatible with a CD drive that does not support CD-RW discs.
* A DVD disc is incompatible with a drive that does not have a DVD logo on the front.

If the disc is compatible, go to method 5.
If the disc is incompatible, use a compatible disc or contact the vendor for a compatible replacement.

Method 5: Use Windows Update to check for updated drivers
If the disc is compatible with your CD or DVD drive, check for updated drivers that the CD or DVD drive may be missing.

Good luck

Jan 21, 2011 | PC Laptops

1 Answer

Can't get the Cd/Dvd drive to work, Windows vista doesn't show it in the device manager, I have a n HP Pavillion dv6500 notebook around 3 yrs old


If the device manager does not recognise the drive then it has most likely failed. You should be able to remove the drive, one screw on the underside, and reboot, Once you have done this power down, reseat the drive and power up again. If the Plug and Play software doe snot recognise it then you need a new drive.

Mar 09, 2010 | HP Pavilion dv6605us Notebook

2 Answers

I have a Toshiba Satellite Pro 4600. The DVD drive has stopped working, It works correctly with a lens cleaner disc. but when I try any other disc I get the following message '' windows cannot read from...


Load a CD in the drive then go to My Computer and right click on the drive letter. Now click on explore and see if it opens the folders on the CD. If it can not read the CD files then you may need to replace the drive. Check that the driver is properly loaded and windows recognized the drive properly. Control Panel-System-Hardware-Device Manager then select the CD Drive to see the status of the driver. If it has an error you may need to replace the driver. Another thing to do is go into the Bios setup when starting the computer and see if the Drive is recognized properly. While you are in the Device Manager look at the tab for "Region" which should be set for Region 1. If it is not set for 1 it would cause this problem. Good Luck

Dec 09, 2009 | Toshiba Satellite Pro 4600 Notebook

1 Answer

New dvd writer recognised as old


Hello.

Go to Control Panel.

Locate System.

Locate your Device Manager.

Under your DVD/CD Rom devices, locate the old DVD writer. Select it. Right click and hit Uninstall.

Now scan your computer for new hardware, and install the new DVD writer with the discs it comes with, if any.

Nov 07, 2009 | PC Laptops

1 Answer

Dvd drive doesnt recognize that a disc is in


Hi... This is lens problem.. Clean the lens using cleaner disc. and make sure that the dvd/cd rom icon is present inside the My Computer. if not then go to Control Panel->System->Hardware-Device Manager->enable the dvd/cd drive....
Thank you...

Jan 03, 2009 | Toshiba Satellite A135 Notebook

1 Answer

Vostro laptop dvd/cd player not seen by system.


Try to get into the bios settings to make sure the device is enabled there.

Aug 02, 2008 | Acer Aspire 5610-4648 Notebook

2 Answers

CD-ROM


check that the drive is present in device manager
if it is, try a cd cleaner in the drive,if it is not, search for hardware changes ,it may find the drive and set it up, but the drive may have just died.

good luck
Terry

Mar 25, 2008 | PC Laptops

2 Answers

DVD RW / CD RW Drive


sounds as if your drive is failing, try buying a new drive.

Sep 03, 2007 | Toshiba Satellite A135-S2276 Notebook

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