Question about Transcend StoreJet 25 Mobile 500GB USB 20 25'' External wOne Touch Backup (Red) 500 GB Hard Drive

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Hello, when i connect the transcend 500 gb hard drive in my computer, it does not show. Its not read. Although when i click on the safe remove it appears to be connected. when i browsed for solutions for formatting i reached the final step where i should right click on the drive to format but the format option is unclickable for that particular drive. Thank you in advance.

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Click "start" find and click on "control panel". In your list(icons) find "device manager"> right click on and open, click continue. click on the box wit + next to "Human Interface Devices". you will see a drop down and, you should see your device. Right click on it and you should see disable in the list. If you see "enable" ckick on that. Right click on it again and click on the properties tab. You should see "this device is working properly". If you dont see device in there look under, "IDE ATA?ATPI controllers. Right click on each item in the list and you should see "disable". If you see "enable" in any one of these, click enable, then go back to Human Interface Devices.

Posted on Mar 27, 2011

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1 Answer

My transcend storejet 500 GB hard disk not detected by pc


Check to see if it shows up in "Disk Management".
Right-click My Computer >> Manage >> Disk Management.

If so, it may need to be formatted.

To format: Right-Click volume, and select format.

Jun 20, 2012 | Transcend Storejet 500 Gb External Usb 20...

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I have a SJ25M2 HDD which is not detected by any PC or any USB port. There is no "ding-****" sound on connection. Plz suggest


Interesting solutionI have noticed. I shut down computer, then, connect drive, and turn on computer. Then after computer is up and running works great. BUT!! You should never go to sleep mode on computer without first Safely remove device! And every time you shut down computer you should Safely remove device. If disk fails again, just shut down computer, and connect drive, and start it again...

Oct 09, 2011 | Transcend StoreJet 25 Mobile 500GB USB 20...

1 Answer

My transcend 500 gb hard drive doesn't open in any computer. Just shows localdisk(E:) without showing the storage space. It doesn't even gets removed from the laptop i.e. when i click on remove...


Are you able to format the drive again? You may have corrupted the storage space by removing the drive improperly, especially if the file transfer did not finish exiting before you removed the drive. Reformatting the drive would fix this problem.

Mar 30, 2011 | Transcend StoreJet 2.5 (TS120GSJ25T) 120...

1 Answer

I have a transcend 500 GB hardrive, and it was working perfectly fine, but now when i connect it to my mac, a message pops up saying "The Disk you inserted is not readable by the computer." I...


First, connect the hard drive to the computer. Go to the search bar in the top right and search: Disk Utility. Then select your hard drive (not a subsection, the actual hard drive). go to the First Aid tab, and click "repair disk".

If this does not fix it, then I am afraid that your drive is dead.You may have abused the product in some way (dropped it, dropped it while it was on, bumped it, didn't drag the drive to the trash can, etc).

Feb 25, 2011 | Transcend StoreJet 25 Mobile 500GB USB 20...

1 Answer

Transcend card not working


Can you provide us a brief description of the problem like:

- The computer is not detecting it.
- There's a clicking sound.

Information like these will give us an idea of what's going on.

Try the following:

- Connect your device into different USB ports of your computer.
- Try to use different USB cable.
- Try connecting it to different computer, to make sure that your Transcend is the problem.
- Contact the manufacturer.

Thank you!

Nov 25, 2010 | Transcend StoreJet 25 Mobile 500GB USB 20...

1 Answer

Hi, i can't download some files to my transcend elite storejet 500GB, it's says the file is too big, but the file is just 5.49 GB and free space in hard drive is more than 400 GB. what to do?


You drive is formatted for FAT32. What that means is the way data is stored on the hard drive is an older method that does not support files over 4GB. The benefir of FAT32 though is it can be read and written in both Windows and Mac. If you hate mac (as we all do) then screw FAT32. I almost forgot, if you use this hard drive with the xbox 360 do not continue as the xbox 360 for some ******* reason 360s can only read FAT32. The new format we are going to go to is called NTFS (new technology file system) which is made by microsoft, makers of the xbox 360. lol

Anyway first backup everything you have on that disk. Either on a computer or burn it to DVDs cause if you don't you will lose everything.

Plug in the drive, right click on My Computer (or its just "computer" now) click manage. Go to disk management on the left pane. It will take a minute to detect all your drives. You will see your 500gb drive. Double and even triple check it is your transcend drive. Right click it and click format. Change File System to NTFS.

Apr 06, 2010 | Transcend StoreJet 25 Mobile 500GB USB 20...

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