Question about Sony Cyber-shot DSC-W55 Digital Camera

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I turn the camera on and the screen is blank with a message saying access then it beeps a number of times and then a message comes up saying turn the power on and off again. I have taken battery out and back in but this has not altered the problem. Please can you advise

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Hello

Thank you for using FIXYA!!!

This is a suggestion. If you do not feel comfortable trying it, you will need to take the unit to your nearest service centre. Feel free to let me know if you need any assistance.

The problem might be that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair centre for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance. Also, please be so kind to let me know if you found this helpful.

Regards
Andrea

Posted on Mar 27, 2011

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2 Answers

When I turn the camera on it says access , the lens goes in and out then I get a beep and message reads turn the power off and on again. I've done this over and over again and it still won't work. ...


One thing to test before going to repair, make sure you are using a fully charged and correct battery for your camera.
If so, the camera will need repair. This is a common problem and can be fixed. Teleplan Camera Repair does a great job and their blog is also very informative.
Repair: http://www.teleplancamerarepair.com/Sony_Cyber-shot_DSC-W30

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Peace,

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Hi,
This problem is related to optical zoom motor,The part detail is given below:
Part No. Description
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Replace the said part number and your camera work fine again.
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ACCESS???


1. Please make sure that you're using a fully charged battery.
2. Please try Initializing the Camera. To initialize the Camera.
First, press the Menu button on the Camera to display the Menu items.
Then, select the SETUP option under the Menu.
Then, select the SETUP1 under the SETUP.
Then, select the Initialize under the SETUP1 option to Initialize the Camera.

If the issue still persists, then try Power Resetting the Camera.
First, turn OFF the Camera.
Then, remove the battery pack from the Camera.
Then, press and hold the Power switch for 30 seconds.
Then, reinsert the battery pack into the Camera and turn ON the Camera.

If the issue still persists after performing the steps provided above service of the Camera is required.

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Your camera has problem in Lens mechanism. If Lens doesn't open properly, camera will not show picture at all. There would be Loading Motor section demaged in Lens mechanism and it needs to be replaced to work camera OK.
Now come to blue screen in playback mode, This model doesn't have internal memory, so you need memory stick/ card to see previously taken pictures.

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