Question about PUR (FM-9500) Air Purifier

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Can't remove the filter from my Pur Flavor Options faucet mount water filter

I've been unable to get the the filter to come apart so that I can change the filter. Now, when I'm trying to get filtered water almost no water comes out. Please help! Thanks!

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When mine gets stuck I stick the handle of a fork or spoon into the hole where the water comes out and use that to unscrew it. Works like a charm every time.

Posted on Feb 25, 2009

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According to the owner's manual -

You must relieve pressure from the faucet mount housing to ease removal of the front cover. To do this, slowly rotate the water switch until it is about half way between filtered and unfiltered positions. This will vent the pressure from the housing and allow the front cap to be easily removed for filter replacement.

I have found this to be correct.

Posted on Aug 27, 2009

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On the PUR Horizontal Faucet mount filter (which is the same as I have, it sez model # FM 9400 or FM 9500 on the bottom side of the pseudo chrome plated filter barrel in such "extremely small black type" that is hard to read against the chrome background no matter how hard you squint) take a thin rubber "jelly jar cover remover", they're about a scant sixteenth of an inch thick and about six to seven inches in diameter, mine is yellow and looks like a small sunflower shape. Take it, drape it over the front 'business' end of the faucet unit, kinda center it, then (it should be dry also) treat it like a stuck jelly jar cover and wrap your hand around the face part, squeeze and turn to slowly start the unscrewing process of the filter cover face. You need to get a good starting, firm grip on the spherical shaped removable front piece. There's a small depression near the bottom of the face that also helps when you get finger pressure combined with the jelly jar lid remover. It takes firm constant turning gripping pressure to start the part to unscrew. Once started it gets real easy and the whold face part spins off. Set it aside, pull out the old filter, put in the new, screw the cover back on. The depression part ends up at the bottom and the LED light portion at the top. Run the water through the filter for 5 minutes and you're back in business. Now, if someone can tell me how to stop the bloody thing from leaking all over hell after you've replaced your third and fourth filter that would solve my current problem. Good Luck! Steven S.

Posted on Nov 30, 2008

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Hello to Harveycm7

EUREKA! it WORKS! i have been struggling with replacing these filter cartridges for years. The rubber grip mentioned by sschwengel helps. I tried using a strap wrench, but it slips right off the rounded face. I would add to your helpful solution: be careful not to crack the faucet fitting / hold the body of the filter firmly as you turn the removable front face of the filter to remove it (i used a small flat blade screwdriver) THANK YOU!

Posted on Jul 24, 2009

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Since you weren't very specific where it leaks or when it started (like after a filter change) it could be tough to troubleshoot this leak.

If it is leaking at the faucet connection try tightening up where it screws onto the faucet. Depending on your strength (or lack of) you may need to use pliers to get a tight connection. Don't go crazy tight or it will crack the plastic fitting. If it still leaks remove the unit from the faucet and check the rubber washer inside where it screws onto the faucet. Make sure it's still there and is centered inside the cup and seated properly. Then reattach the unit to the faucet and tighten it well.

If it's leaking from the main body try removing the filter and reinstalling it making sure you have seated the filter properly and screwed on the cover correctly, and all the way. When it is tight the water outlet will be exactly at the bottom of the unit. Sometimes it's tricky getting it tight enough especially with wet hands.

Finally, if the leak is coming from the filter on/off selector this could be tough to fix. I would try firmly pushing and pulling the selector knob in and out several times while in both the on and off positions. This may re-seat the leaking seal. I wouldn't be too hopeful about this fix though. You may need to replace the unit if this part is leaking.

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