Question about Samsung DVD-C350 DVD Player

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Just bought a Samsung DVD-C350. My problem is with the remote. Tried 2 sets of new batteries, but the remote is dead. Boxed everything back up returned the unit to the store for an exchange. I am having the same problem with the replacement unit. What do you suggest?

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If the remote itself is draining batteries at a rapid rate, the remote is probably of a defective design. The other possibility lies within the IRD controller circuit in the main unit - it is probably under-designed with low-grade inferior quality components (hence why it might be too weak to recognise the remote and/or the remote itself does work, but the unit's IRD is not detecting it). If you have tried to operate the unit with the remote close to it, and it still won't work, then the IRD controller is faulty (probably a manufacturing defect) - the main IC and associated components behind this infra-red device are usually the cause of 'no remote' faults. This gives the user the illusion that their remote is dead when it is the receiver circuitry at fault. Unfortunately this is an expensive repair and is not economical for a budget unit.

Although I am aware of various appliances and some of their stock problems, along with advancing technology, I am not completely sure of this model, however I would recommend that you visit the store you bought it from once more, and perhaps persuade them to exchange once more for a different brand/model of similar value and function. If that exchange involves a few extra dollars, so be it - you want it to work fully out of the box, so be aware of the price difference if necessary. You do not need to accept any offers of repairs on this one. See if you can get a better model.

Fingers crossed. Hopefully it will work out for you.

Posted on Mar 28, 2011


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