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I have LG chocolate BL20v. In the phone call divert is activated some how. Now I am trying to reset call divert. I am using setings -> call -> select call divert -> voice calls -> options -> deactivate all -> ok. Then I get a message deactivated, but when I try to make calls it still says call divert enabled. This should be a simple option given to users but not sure why it is not working. To resolve such a simple things do we need to take it to service center? Does any one know who to deactivate call divert option in LG BL20v

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You have performed the correct steps to deactivate the Call Diverts. It's possible that there's problem with your phone. Perform the Call Divert deactivation steps and switch off the phone when done, remove the Sim Card, leave it outside for few minutes and put it back. Now turn on the phone and see if that helps or not. You can also try resetting your phone to factory settings (restore factory default). Open Menu, go into Settings, locate "Restore Default" or "Reset Settings" and follow the onscreen instructions. You'll also need to default code 0000 [4 zeros] (if you've recently changed the default code, this will not work). Note that resetting or restoring your phone might wipe out all your phone's memory contents, so make sure that you backup the contacts or message before performing this. If nothing seem helpful or if the code doesn't work, then you have no choice than going to a Service Center or a Local Mobile repair shop. If it's a software issue, then you might likely need to re-flash your mobile. If it's only a minor issue with the operation, then restarting or performing the Reset will fix the issue.
Let me know if you need further help.
Good Luck.
Thanks for using FixYa.

Posted on Mar 27, 2011


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