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Sending fax error message."Phone

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No. Most of the time this "phone line error" can be caused by the telephone connection or issue on the phone line where the fax machine is connected.
Hope this will help.

Posted on Mar 27, 2011

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ECM error message


Noise in the phone line, or low signal strength during fax transmission can result in fax failures. Noise or poor signal strength can cause a partial or complete loss of fax information during transmission. When Error Correction Mode (ECM) is on, the receiving fax machine checks the fax information for errors during reception. If the receiving fax machine detects an error, the receiving fax requests that the sending fax resend the information. Resending all or part of the information can make transmission times longer, but helps improve the quality of the received fax.
If the phone line quality or signal strength is extremely poor, sending a fax can fail. Turning off ECM can improve the ability of the product to send a fax successfully when the phone line quality is poor. However, the image quality of the received fax might be poor.
If ECM must be off to send faxes successfully, have the telephone service provider check the phone line quality. For an HP Fax, turning off ECM from the control panel does not necessarily mean that fax transmission will not use ECM. Fax products use ECM as follows.
  • All faxes sent in color use ECM.
  • All faxes sent at the highest transmission speed use ECM.
  • The ECM setting affects only sent faxes, not received faxes.
Enabling or disabling Error correction mode (ECM)
  1. On the product control panel, press the Menu button (c01743394.gif ).
  2. Use the arrow buttons (c01073166.jpg ) to select Basic Fax , and then press the OK button (c01335940.jpg ).
  3. Use the arrow buttons (c01073166.jpg ) to select ECM Mode , and then press the OK button (c01335940.jpg ).
  4. Use the arrow buttons (c01073166.jpg ) to select On or Off , and then press the OK button (c01335940.jpg ) to confirm the setting.
  5. Press the Back button (c01496476.gif ) twice to return to the main screen.

Mar 06, 2014 | HEWLETT-PACKARD HP 2140 Fax

1 Answer

Fax is not going through. says there is an error. If making copy, it is very dark on right and left sides of the paper. Any sugggestions?


What you are probably experiencing is the fax machine is not getting a dial tone from your line, thus giving you a error.

Many times things get moved, paper runs out, ink runs low or the line gets unplugged. We suggest you check the line making sure it has a dial tone, checking your ink would be another great step.

Many times these machines get dirty with would cause the black ink run on the sides of the paper. You could clean that out with a can of compressed air. You would do this by opening the machine as you where to change the ink in it. You would give it a couple blast of air at the exit paper trail.

The other thing is this is thermal meaning the ink is super heated onto the paper, if there is any residue of ink this would cause this issue.

Now the error message you did not give us, I would be interested it knowing the error code before I can make further comment on how to proceed with the sending issue. Many reasons are:

1. No dial tone
2. Paper jammed inside the machine
3. OCR scanner errors

Please let us know what the error code is so we can give you a great solution on what to do from there. We do Thank You for using Fixya.com

Jun 01, 2011 | Sharp UX 108 Roll paper Thermal Fax

1 Answer

The fax appears to dial the number successfully. The receiving fax is turned on. It apprears to try for a long time. The error report says "no answer."


It is not your fax line is the other party.did you try any other number?
Post back.

Solution one: Perform a fax line test Perform a fax line test to check whether the fax line is properly connected. Step one: Run a Fax Test
  1. Press the Setup button (c01395353.jpg ) on the product control panel.
  2. Use the Arrow keys (c01073166.jpg ) to select Service , select Fax Service , select Run Fax Test , and then press OK . The Fax Test prints.
    • If the report passes, try to resend the fax.
    • If the report fails with the message 'Fail - the phone line is not active,' plug the cable into a working telephone jack, and then try to resend the fax.
    • If the report fails with the message 'Fail - the cord is in the wrong port,' continue to 'Step two: Change the cable to the correct port.'
Step two: Change the cable to the correct port Make sure the telephone cable is inserted in the correct port. Remove the cord for the fax line from the port labeled with a telephone, and then insert it into the correct port. Figure 1: Fax portsc01756259.gif Scanner error message The message 'Scanner error ' displays on the product control panel while sending a fax. Solution: Check paper size This product only supports paper less than 381 mm (15 in). Use only letter, A4, or legal sized paper for sending faxes. To send this fax, copy or print the original document onto shorter paper, and then resend.


If you need more help come back.Post / thumbs / testimonial are welcome!

Dec 10, 2010 | HP Laserjet M1319F Laser Multifunction...

6 Answers

Using MagicJack for faxing; however, Brother MFC 290C is stating poor line condition - why? Also say's low ink Magenta - would that create this problem?


I had the same problem trying to send out faxes out using my Brother MFC 7340. I use a magic jack phone line. Page 106 of the user manual says if sending via VOIP phone line, you should press menu, then 2, 0, 1 to select "Basic (for VOIP) mode. Then press ok. Then press stop/exit. This cuts the modem speed down to 9600 bps and turns ECM off. Then retry to send the fax. I did that and can now send and receive faxes.

Jun 06, 2009 | Brother MFC 420CN All-In-One InkJet...

1 Answer

Problem faxing-error message


Error 388:
Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Error 403:
Definition

During a V.34 transmission, the local machine is unable to connect (handshake) with the remote machine and is consequently unable to send a T30 frame. This occurs when the line is disconnected or if line conditions degrade during the session.

Solutions
  • Remove any pass-through devices from the phone line, and then try the fax again.
  • Confirm that the fax/phone cable is no longer than required, and that it does not pass near unshielded electric motors such as fans, heaters, or household appliances.
  • Try to send the fax at a different time when telephone line conditions have improved.

May 29, 2009 | HP Office Equipment & Supplies

2 Answers

Cannot fax w/ phone line


A lot of Voice Over IP phone providers don't support FAX or you have to pay extra for it. If thet refused to help, then they probably don't support it, if they did, they would try to get you to buy it. FAX data is not always compatible with VOIP transmission. Not much you can do about it, except compalin louder to them. If it is possible to set the baud rate of your fax slower, that might help.

Jul 03, 2008 | Dell 946 All-In-One InkJet Printer

5 Answers

"waiting for report" /won't copy


I experienced this problem when "Fax Setting -> TX Setting -> Print Report" is configured before you send out the fax.
After your Fax was sent, and the message "Waiting for report" appear forever and does not leave.
It is because your INK Level is Low and your have set "Fax Setting -> RX Setting -> Auto Print ON -> Print when no ink OFF", and so the report will not be printed out due to ink level is low.

Solution:
Configure "Fax Setting -> RX Setting -> Auto Print ON -> Print when no ink to ON", and the report will be printed out immediately, the message disappear.

Apr 22, 2008 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Fax machine will send faxes but will not receive any


The normal problem with a fax that will not receive calls it the phone line.
The Line Voltage, or current may be low, or the signal ( DB loss) may be affecting it.
Let me give you an explaination. When you send, you physically connect to the phone line, make the dial tone and whatever is there, it goes out over the line.
When you receive a fax, it is like a remote control, with a remote you need good batteries to generate enough signal to turn on a product.
With a fax, you require an electrical signal, like a remote control to activate the receive capability. Low power, voltage or current. or static, will not allow it to receive, just like a remote with a bad battery will not turn on a product.
Issues can be. The phone cord between the fax and the jack. A bad jack, something on the outside line.
Using a digital phone line, or having another device on the same phone line drawing down the line, or picking up. A credit card machine, answering machine, even another phone can cause issues. If on a shared phone line, disconnect everthing but the fax and have someone send you a test fax. See if that helps.
But more than 90 percent of fax will send , will not receive issues are phone line related.

Apr 11, 2008 | Samsung SF-5100 Plain Paper Laser Fax

1 Answer

Won't receive fax calls canon pixma mp830


The normal problem with a fax that will not receive calls it the phone line.
The Line Voltage, or current may be low, or the signal ( DB loss) may be affecting it.
Let me give you an explaination. When you send, you physically connect to the phone line, make the dial tone and whatever is there, it goes out over the line.
When you receive a fax, it is like a remote control, with a remote you need good batteries to generate enough signal to turn on a product.
With a fax, you require an electrical signal, like a remote control to activate the receive capability. Low power, voltage or current. or static, will not allow it to receive, just like a remote with a bad battery will not turn on a product.
Issues can be. The phone cord between the fax and the jack. A bad jack, something on the outside line.
Using a digital phone line, or having another device on the same phone line drawing down the line, or picking up. A credit card machine, answering machine, even another phone can cause issues. If on a shared phone line, disconnect everthing but the fax and have someone send you a test fax. See if that helps.
But more than 90 percent of fax will send , will not receive issues are phone line related.

Apr 03, 2008 | Office Equipment & Supplies

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