Question about Executive Software IRISPen Executive 6 Pen Full Version for PC, Mac

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Hi Reinstalled IRISpen Executive ver 6.0 on MacOS 10.6.7. The app crashes evertime I try to open it. I have repaired permissions severel times and also tried to install version 6.0.6 of IRISPen, but I get the annoying access denied, -5000 not enough permissions. I am admin of the computer Process: IRISPen Executive [8838] Path: /Applications/IRISPen 6 Exec /IRISPen Executive.app/Contents/MacOS/IRISPen Executive Identifier: com.irislink.mac.IRISPen Version: ??? (???) Code Type: X86 (Native) Parent Process: launchd [205] Date/Time: 2011-03-27 16:13:57.045 +0200 OS Version: Mac OS X 10.6.7 (10J869) Report Version: 6 Interval Since Last Report: 134660 sec Crashes Since Last Report: 10 Per-App Crashes Since Last Report: 6 Anonymous UUID: 879751B4-0C6B-430C-8A56-1C3CD8DD8D7A Exception Type: EXC_BREAKPOINT (SIGTRAP) Exception Codes: 0x0000000000000002, 0x0000000000000000 Crashed Thread: 0 Dyld Error Message: Library not loaded: @executable_path/../Frameworks/DRS.framework/Versions/A/DRS Referenced from: /Applications/IRISPen 6 Exec /IRISPen Executive.app/Contents/MacOS/IRISPen Executive Reason: image not found Binary Images: 0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld Model: MacBookPro5,2, BootROM MBP52.008E.B05, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB, SMC 1.42f4 Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB Memory Module: global_name AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.36.9) Bluetooth: Version 2.4.0f1, 2 service, 12 devices, 1 incoming serial ports Network Service: Ethernet, Ethernet, en0 Network Service: AirPort, AirPort, en1 Serial ATA Device: FUJITSU MJA2500BH FFS G1, 465,76 GB Serial ATA Device: HL-DT-ST DVDRW GS21N USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000 USB Device: Composite Device, 0x0f43, 0x0151, 0x06400000 USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8217, 0x06110000 USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0x04600000 USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000

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  • lasse_hellst Mar 27, 2011

    Thanks

    Have tried all of above, and contacted Customer Support. Also dont wanna downgrade, to much other things that may be affected. I´m always admin. Do you know of any specific files that I can delete? Havnt found any preferencefiles that are corrupt and connected with IRISPen

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Hi.

Error 5000 is related to permission settings.

Iris Pen software may have some problem with Snow Leopard 10.6.7 (latest release). From 10.6.5 to 10.6.7 many security features had been added. Latest Iris pen software may not be managed correctly by latest Mac Os. You may need to downgrade Mac OS. Try downgrading to 10.6.4.

Downgrading is never good if you can find a different solution. Before downgrading Mac OS, try the following:

Reinstall Iris Pen software. Use latest version. using older one makes things worse.
Ensure you are logged in as full admin when installing the software and when using it. If you are not sure about the account you used while installing the Iris Pen software, remove and reinstall.
Remove driver, then use the Disk utility :Applications > Utilities > Disk utility to repair permission, then reinstall. (you may have done this already)
Contact the company using contact form at Technical Support Contact. State the problem and ask to receive an updated version of the installer.

The most important step is contacting their customer support. You have already done most of the remaining troubleshooting.

Regards,

Ginko

Posted on Mar 27, 2011

  • Ginko
    Ginko Mar 27, 2011

    Hi Lasse.

    Did you try reinstalling Mac OS , and then installing again the pen?

    That will help if there is a corrupted file from the first installation.

  • spixa Jan 16, 2013

    Hi, I have the problem with DVD installations program. My computer MAC OS X 10.5 doesnt recognise the intsallation DVD, the computer recognise it like it's a empty DVD.What can I do?Please help me!!thank you!

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