Question about Ecoquest Fresh Air Air Purifier

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Power dont come on

I have Ecoquest Fresh Air US40135b. After cleaning filters, the power goes off and later come back on. Now it does not come on at all

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  • Anonymous Oct 03, 2008

    I have the same issue. Unit is about 3 yrs old



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Thank you. It just so happened that when I looked up my receipt it was about 10 days pefore my warranty was up. I called EcoQuest support,faxed them my receipt, they gave me an authorization number to be sent with the unit. They sent me a another unit within a week.

They were awesome!!!


Posted on Mar 06, 2009

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Some of the older units did have some trouble with the connection for the power cord. Try to push in the power cord all the way and wiggle it a little bit. If it still doesn't come on the unit needs to be serviced.

The FreshAir has a 3 year factory warranty. Make sure to have the unit registered, or have an invoice showing your purchase date.
You can call EcoQuest support at 1-800-989-2299

Let me know if you have more questions


Posted on Mar 05, 2009

  • Anonymous Mar 14, 2009

    Happy to hear that you were just in time! I hope you will have a lot of pleasure using the replacement purifier. I know I can't live without anymore :)




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Hi there,
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Good luck!

Posted on Jan 02, 2017

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Remove the filter on the back. On the outer edge of the filter frame, you will see a plastic tab. This tab is a safety switch and if it's not making proper contact with the trigger of the unit, it will not power up. Push the tab section of the filter frame snugly in first and then the remainder of the filter frame. That should solve your problem. It that doesn't solve the problem, check for a blown fuse, The fuse holder is on the back of the unit.

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In what order do the filters go back in after I've cleaned them?

The honeycomb goes in first, followed by the mesh, then filter sponge, then the other mesh. Then you attach the filter lock plate. Hope this helps you.

Jan 27, 2011 | Ecoquest Fresh Air Air Purifier

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I am trying the service the filter and change the plate and clean the air filter for the first time. There was not an owners manual in the box when I got it and I figured this was on line, but of course...

Depending on which model you have, this link can be helpful. It is the manual for oneof the newer models of the Fresh Air.

If you have an older model, email me. I have a pdf. file of the earlier models.

Laura B

Oct 01, 2009 | Ecoquest Fresh Air Air Purifier

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You have to remove the two top screws to take off the filter (lint screen). At least they put in hand-tightening screws in the later models. Make sure you also alcohol-clean the needle ionizer in the front and the radio-wave (round) one on the side! It's crucial to keep the "FAST" dust clearing capabilities!

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On the face of Fresh Air there is a reminder reset. After cleaning unit turn it on and press the reminder reset this message sholud go away

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The safety switch is not being closed by the filter. Check for alignment and that the filter is properly installed.

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Away mode broke my fresh air by ecoquest

There could be a couple issues at play here.
1) The power cable might not be plugged in correctly.
2) The fuse might be blown
3) there might be another electronic failure.

1 and 2 are pretty easy to check. Go to and look for the FreshAir, under the support tab you will find manuals that you can print out.
For the third option you would have to send it in. An authorized repair center needs to take a look at the machine and diagnose the problem. You can call EcoQuest at 1-800-989-2299 to find out where the closest repair center is.

I hope this helps.

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The problem is dust or moisture on one or more of the circuit boards, in the bottom of the unit. The problem is usually caused by resetting the cleaning reminder without actually cleaning the machine. ;-) It hasn't been difficult for me to solve so far. Remove the filter. Remove the two screws that hold on the plate where the rear switch is located. The wires are long enough that they don't need to be removed from the switch. Use a blow dryer or dry compressed air to blow off the circuit boards. ****Keep your face out of the way!!! Be sure not to get the blow dryer too close or too hot. If you have a Warm setting, use that. Good luck!

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