Question about Office Equipment & Supplies
Power Cycle the printer sometimes resolved a problem like this.
Go to printer properties
right click and choose see whats printing for vista and win7 and click open for windows xp
pop up window will open then click on printer and cancel all documents
this will clean documents stuck on queue
go to start and click search for win7 and vista or click run for win xp
pop up window will open then look for print spooler
click restart on the spooler then it will restart only the print spooler
try printing again
The solutions in this document address the issue of print jobs getting stuck in the print queue
A log of print jobs waiting to print
. The following symptoms might also accompany this issue, and this document does address these other symptoms:
Printer won't print
Printer is Offline
No response from product
Check the print driver and the port
If you ever installed more than one HP product on the computer, the product might not be the default printer, or the wrong print driver might have been configured. Follow these steps to check the print driver configuration.
On the Windows taskbar, click Start ( ), click Control Panel , and then double-click Printers and Faxes . The Printers and Faxes folder opens.
Look for a black checkmark ( ) next to the product icon. This checkmark indicates which product is the default printer.
Figure 14: Example of default printer icon
Illustration of the default printer icon in Windows XP
If the wrong product is the default , right-click the icon for the correct product, and then click Set as Default Printer .
If the correct product is the default , continue to the next step.
Right-click the icon for your product ( ), and then click Properties . The printer Properties window opens.
Click the Ports tab.
Look for your product under the Description column, and then view the Ports column to the left.
Select your connection type to determine which port you should use
Posted on Mar 27, 2011
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Posted on Jan 02, 2017
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