Question about MyHeritage Family Tree Builder

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When trying to open a PDF file in Family Tree Builder I get Error message :- 'Requested document cannot be opened' Computer:- Packard Bell imedia s1710 OS :- Windows Vista Home Premium 64bit This works fine on my two other computers, one with Vista Home Basic 32bit, the other with Windows XP Is this a Windows Vista problem? It works also on my sister's m/c running Windows 7 64bit

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  • houghte Mar 28, 2011

    I have tried uninstalling both Adobe reader and Family Tree Builder to no avail...still get same error message.
    Could it be something weird like anti virus programs affecting adobe reader?

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The error may be with the file or the software you are using to open it. Try download a fresh copy of adobe reader and try copying the file again and opening it again.

Posted on Mar 27, 2011

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