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My son's laptop just goes to the start up screen but won't start up, it just keeps showing the circle and saying welcome

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  • ladykennie Mar 27, 2011

    i am being given three different options I have tried safe mode, and safe mode with networking and start windows normally and none of them work?!!!

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Hello


start your laptop and keep pressing F8 until safe mode screen shows and choose for last good known configuration and enter. your laptop will start at the last time it is working good.


thanks

Posted on Mar 27, 2011

  • 5 more comments 
  • DeadDreamer Mar 27, 2011

    hello

    it should have an option for Last known Good Configuration, try pressing F5 and F6 and if it is not giving you option for Last good known configuration repair your operating system by inserting Operating system DVD in you DVD drive. What is your Operating System?

  • DeadDreamer Mar 27, 2011

    The first thing you would do is remove any new hardware that might have been installed, unplug any external devices like printer, scanner, camera, etc... and then try it.

    If that doesn't work, put in that XP CD again and go into the CMOS setup and make sure the Boot Order is set to try that BEFORE the hard drive. With the CD in, when you restart, you should see a message "Press any key to boot from CD...". If you DON'T get that message, change the BIOS.

    Once in the XP setup from the CD, go to Recovery Console. Once logged in there, run "CHKDSK /R /F" and see what happens.

    If you need help getting that far, just ask away!

    good luck

  • ladykennie Mar 27, 2011

    I didn't get any CD's or anything with the pc! and I got into the F8 page but it logged me in with temporary account and said when I log off it will be deleted, so I am on his pc but still won't be able to get back in it when I log off so how do I avoid that from happening??

  • ladykennie Mar 27, 2011

    Sorry and it's a Windows 7 OPS

  • DeadDreamer Mar 27, 2011

    hello

    there is a problem with the account of your son, if you can able to make a system restore then do it. or you can scan the pc it might be third party malware that prevent you to open your son account. or you can make another profile by RIGHT CLICK ON YOUR COMPUTER Click MANAGE and click LOCAL USER AND GROUPS and click USER and right click and click on NEW USER. and restart your computer and do remeber your user name and password.

    thanks

  • ladykennie Mar 27, 2011

    I got into the system restore in the system tools area, and now I am on it, so I thank you for your help and patience in this matter!!!

  • DeadDreamer Mar 27, 2011

    hello

    please rate this comments...

    thanks

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