Dewalt jackhammer d25980 starting module damaged after only 1 month operation
Dewalt jackhammer d25980 starting module damaged after only 1 month operation; since it is still covered by the what "dewalt calls 3 years warranty" (actually a big fiasco), it was sent to the dewalt authorized technicians; it took them 21 days to theoretically solve the problem. they stated that the module was defective, and that after having replaced it the machine was ready to operate. but the truth is that only after a 30min operation it again stopped working, now they are stating that the machine is not fit to operate at altitudes exciding the 3000 ft.
so my question are:
1st if that's the case; why do they sell a product that will not operate in the city it was purchased which already exceeds the altitude limitation they came up with,(of which nothing is mentioned on the operation manual)
2nd why did the machine operate very well for the first 60 hrs; if the altitude would be a functional limitation, the jackhammer should have malfunction right from the beginning.
to me the true fact is, Dewalt does not want to assume their responsibility, their product is terrible and they don't want to honor their warranty. if altitude is a problem they should reimburse the money immediately and second if that's not the case, they should totally substitute the defective apparatus, which is not even 3 month old.
Sep 06, 2013 |