Question about HP LaserJet 3330 All-In-One Printer

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My scanner screen says that the scanner bulb is warming up,but nothing happens. Also my cancel light continually flashes. What could be the cause of this?

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Scanner Bulb Error Message

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpl12028&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=66366


ISSUE:
A Scanner Bulb Error message is received as a result of the HP LaserJet 3300mfp series product scanner's inability to find the home reference point.
SOLUTION:
Perform the following steps to walk the scan assembly from the home base and resolve the issue.

1.
Remove and replace the power cord from the unit.
2.
Wait approximately 35 seconds for the scanning assembly to "walk out" and then quickly remove the plug again.
3.
Repeat steps 1 and 2, three to four times until the head moves approximately 1 inch away from its normal resting place.
4.
Replace the plug and let the product fully finish the boot cycle.

If this does not resolve the issue or the issue returns, upgrading the product firmware may help. The firmware upgrade can be found at the HP Web site Downloads, Drivers, and Notifications page .

Hope I help you a bit.

You can also send me questions on my

personal email - christian4122@yahoo


Your's Truly,

Christian from HP

Posted on Mar 27, 2011

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How does the bulb look? Is it bright or kind of dim. The bulb warming error is designed to halt use of the machine until the scanner bulb reaches the correct output level. As these are basically a flourescent tube, they will dim over time and at a certain point they will not generate enough light to enable proper scanning. If the bulb is dim, it will require replacement.

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Hello,

The 'scanner warming up' error is caused by dirty scanner optics. What happens is the scanner initializes the lamp and starts reading the scanner pickup waiting for the light to get to a certain brightness level. When the optics get dirty from dust or smoke then the light getting to the scanner pickup is reduced so the unit thinks the scanner bulb has not reached the correct brightness so it says wait. What you will need to do is dis-assemble the top portion and clean the scanner optics. We have a step by step guide to do this procedure posted on our web site at: http://www.ccl-la.com/blog/index.php/hp-laserjet-3330-scanner-warming-up-error/ This should get you back going again.

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Hello,

You are correct with your diagnostics, he problem is caused by dirty optics. The mirrors in the scanner have dust, lint or smoke on them. When the scanner powers up it tries to calibrate itself and waits for the bulb to warm up so the light output gets to a certain level. With the dirty optics the scanner never gets enough light so it thinks the scanner is still warming up and so it waits for the light to get brighter. After a few minutes of waiting and not getting the correct level of light it gives the power off message. We have a dis-assembly and cleaning guide with step by step instructions posted on our web site at: http://www.ccl-la.com/blog/index.php/category/printer-repair/hp-printer-repair/ This procedure takes about 30 minutes to complete but it should et you back going again.

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The problem with your unit is the scanner optics are dirty so the photo pickup is not getting enough light to read the calibration. We have a step by step guide to cleaning the optics posted on our web site at:
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it is always handy to state the brand and the type of connection when referring a fault.
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same for serial ...against the scanner

if this exclamation is there it means that it does not recognise the scanner and will need to be reinstalled.
check that the serial plug is on firmly, both at scanner and computer, dont just look... undo and reseat on both. Ensure the POWER plug is connected firmly and that it IS switched on.. try something else in that plug and see if it works.

simple things are often overlooked and users thinking technicians are just stupid to ask these questions, but 9/10 it is the simple thing that causes the problem.

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Fax and cancel lights are flashing



I found this solution at HP website. It worked for me. Good luck!

A Scanner Bulb Error message is received as a result of the HP LaserJet 3300mfp series product scanner’s inability to find the home reference point.
SOLUTION:
Perform the following steps to walk the scan assembly from the home base and resolve the issue.
1. Remove and replace the power cord from the unit.
2. Wait approximately 35 seconds for the scanning assembly to “walk out" and then quickly remove the plug again.
3. Repeat steps 1 and 2, three to four times until the head moves approximately 1 inch away from its normal resting place.
4. Replace the plug and let the product fully finish the boot cycle.

Oct 08, 2008 | HP LaserJet 3330 All-In-One Printer

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