Question about Arris SURFboard SB4200 Modem

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I have hacked Sb4200 Fiberware 2.02. All the lights are light up and blinking correctly but the last week I have had no web service. I tried the basic troubleshooting and nothing worked. When going into the modem the only things that look out of the ordinary is under the logs in the middle of the page it states 8-debug acquired upstream with status ok 3210000 us id 4. then the next one acquired ds with status no sync ds freq 123000000 us id 0 and it repeats this with freq changing the it says no fec lock and last line is 7 information baseline privacy skipped 110321005748

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6ya6ya
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Posted on Jan 02, 2017

  • 27 Answers

SOURCE: Unreliable VOIP, Arris 502G, Comcast

I work for time warner in a area the used to be comcast...honestly ive seen this issue a few time it ends up being fixable but a pain to get there..it is probably in their network and your call has to be escalted to a certain point before this happens. we are responsible for every call we do so if you keep calling eventually it can get fixed but call as much as you can. or get another company...lol hope this will help but there is nothing you can do except annoy the **** out of them untill it gets fixed

Posted on Aug 23, 2009

perpetually
  • 360 Answers

SOURCE: Random disconnects

Your problem is on the Cable companies side, there is nothing you can do besides making them come out to fix it. Be warned that some ISPs are known to play the blame game and pin it all on you...I used to work for Comcast and seen this happen regularly.

In short, you are looking for a connection problem in the lines around/in your house.

The long version:
The cable wires that run around the neighborhood are the main lines. Every few houses there is what is called a "tap". The tap is a little box with a few ports to connect a regular sized cable to it(the same cable you see inside your house). Fromt he tap the cable goes to your house and "should" be connected to what is called a "ground block". A ground block should have a wire going from it to some type of ground. This is to prevent an electrical shock traveling through the lines into your house and frying anything connected to it. From the ground block it should then go into a "splitter". The splitter has 1 input port for a cable line to connect to and has anywhere from 2-10 output ports. If there are unused output ports, they should be capped off to reduce signal bleeding/loss/interference.

Okay, now the fun part. From the ground block, the next step in your line should be a 2 port splitter. So it should have a cable going into it and 2 coming out. One of the 2 coming out of it should be going "directly" to your modem. If the setup is any different than I just described, your house was wired wrong and could be the culprit to your internet problem.

There is also a possibility that your "tap" is bad, I have seen it more than a few times. A low level tech can fix this.

Also, there are boxes every so often on the main lines that run on the telephone lines. They can be misconfigured and also create internet problems. These will require a higher level technician to fix.

Next possibility is that your modem itself is bad, when you schedual a trouble shooting call with your ISP, ask them to bring an extra modem with them.

Almost forgot an important one, where the cable "screws" into any port on the tap, ground block, splitter or modem...it is not snug tight and you are not getting a full signal. This is a very very very common problem. The endings that screw into things, they are called "F-Connectors" and do periodically require to be replaced.

The tech that comes out to fix your problem, if they do not have a wave length meter on them...they do not have the proper tools to diagnose your problem. An official tech of your ISP will almost always have one on him, it is the contractors that usually do not. Ask for a real tech and not a contractor to show up.

Keep calling when you experience problems. Each time you call, ask for money to be taken off your bill for your troubles. If the person on the phone says they can not do that, ask for a supervisor.

Hope this helps.

Posted on Feb 02, 2010

RNS-Systems
  • 120 Answers

SOURCE: THe sb4200 menu does not have "hack" option and I

You need a blackcat kit you can buy online, comes with everything needed http://www.store.theoryshare.com/blackcat-usb-jtag-kit.html?___store=default

Posted on Sep 15, 2010

  • 1 Answer

SOURCE: my arris CM550A modem has all lights on but the

burn it

Posted on Feb 08, 2011

  • 512 Answers

SOURCE: Arris TM502G is cutting out when d/l heavy bandwidth.

Three things in the system. Modem, router, computer/xbox. You changed the router and problem still exists. The computer/xbox is calling for the data but the modem is stopping it even though your provider doesn't see it stop. Change the modem. Borrow one if you can but I suspect it is going glitchy.

Posted on Aug 25, 2012

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Aug 19, 2012 | Arris SURFboard SB4200 Modem

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Thank you for the detailed information. Not having internet can be frustrating! If the "Online" light is not turning on, that means it is not obtaining an IP address from your internet service provider. Since the "send" and "receive" lights are blinking, this means the coaxial cable (Tv cable) is screwed in.

I would suggest finding a phone number for your internet service provider to assist you further. There may be a service outage in your general area, or there may be a localize issue. They may have to go through troubleshooting with you over the phone, so you may have to unplug the modem, and maybe even bypass the Netgear router to troubleshoot with them. If the issue cannot be resolved over the phone, they may need to send out a repair man to resolve your issue.

May 26, 2011 | Arris SURFboard SB4200 Modem

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I have the Motorola surfboard SB4200 modem. THe lights are not on: only the power light is solid and the receive light is blinking. Any suggestions?


Phone your tel company and ask them to check your phone line for faults.Then check your leads or replace them.Uninstall the modem and reinstall it through the disc that came with it.

Sep 12, 2010 | Arris SURFboard SB4200 Modem

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Online light blinkin in motorola sb4200


1- Disconnect the power at the back of the modem.
2- Disconnect the internet cable at the back of the modem (the cable from the wall to the modem).
3- Wait at least 2 minutes.
4- Connect the internet cable back.
5- Connect the power cable back.
6- The lights on the front of the modem should start turning on one at a time; the top one first, the second one next...

If the on-line light still blinks, you might want to repeat the steps above after shutting down your computer. Turn on your computer if the on line light is OK (not blinking).

If all fails, call your internet service provider (ISP) to see if the service itself is down for maintenance, or if there is a problem with high-speed internet in your area.

If you have a router, you might want to power it off before trying the steps above. Turn it back on when the on line light is OK.

Usually, I call my neighbor who has the same ISP to see if their internet is down, before I call the ISP company.

Hope that helps.

Aug 22, 2010 | Arris SURFboard SB4200 Modem

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THe sb4200 menu does not have "hack" option and I want to increase the speed of sb4200 modem . How do I do it ?


You need a blackcat kit you can buy online, comes with everything needed http://www.store.theoryshare.com/blackcat-usb-jtag-kit.html?___store=default

Aug 16, 2010 | Arris SURFboard SB4200 Modem

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change the last four digits on the mac 192.168.100.1

Jul 28, 2009 | Arris SURFboard SB4200 Modem

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open the internet explorer2_bing.gif on the addresss bar put 192.168.100.1 then go to hack add on file adress file d11_m_speedtierextreme2_c01.cm
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change the last four digit in the hfc mac
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Sep 03, 2008 | Arris SURFboard SB4200 Modem

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Receive activity and send lights are blinking. power light is on. and online is off


try to unplug it and the cable for a few minutes, then replug it and see if that helps.

Jul 27, 2008 | Arris SURFboard SB4200 Modem

1 Answer

Receive, send, and activity lights are all blinking but online light is off


Power Cycle the modem if the 4 lights do not go solid you would want to contact your cable provider to ensure signal is being received properly to modem.

Jul 27, 2008 | Arris SURFboard SB4200 Modem

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