Question about Maytag Neptune MAH5500B Front Load Washer

5 Answers

Water won't drain from washing machine

After I run a load and full cycle there appears to still be water in the machine. It does not appear in the drum but when I turn the drum I can hear it sloshing around.

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  • snappy_pants Aug 05, 2008

    I also have water left in the drum after spinning. I have gone through every test in Service Mode with no problems. Leaving water there to get stagnet and moldy can't be good.

  • maxschnell Aug 06, 2008

    Ditto.  I also looked at the rubber surround the drum and small amount of
    water collecting there has turned to rust.


    I never noticed before but I am getting divorced and doing my own laundry and quickly noticed that I heard water somewhere.


    I guess I will contact Maytag tomorrow.

  • macyjack Aug 11, 2008

    I have the same problem. Washer does the load but there is still water when I hand rotate the drum. I always wipe the inside seal and reserve area...but problem is still there in the drum. I took off the back panel (removing the 4 screws)..but there isn't a release valve like the Kenmore has. NOt sure how to remove the water.

  • sunrisetk Sep 28, 2008

    so Maytag says it's designed this way to keep balance when spinning?? I guess the stench and the mold is by design also... I want my money back!!

  • gdperrin Sep 29, 2008

    Water is always in the machine, when you wash a load of cloths you have to be right there to get them out or they will stink and you have to rewash them. I don't see why this water is not drained completely out and fresh water used every time.

  • Anonymous Nov 07, 2008

    I have the same problem no mold or stink yet thank god. This maytag was in my home when i bought it and i will NEVER buy another product from maytag or any of their associated companys again!

  • Anonymous Nov 16, 2008

    washer works perfect but clothes its wet

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The water or liquid you hear when you spin the drum is not from washing it's suppose to be there to balance the spinning of the drum.

Posted on Sep 11, 2008

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I have a similar problem with a Maytag Performa. I'm going to take the drain hose off and remove the pump to clean it out and then re-install it. Vinnegar does cut through the soap build up...but you have to get it WHERE the soap build up is! Hope this helps
deb from Illinois!

Posted on Jan 11, 2010

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I have the same problem except my machine actually stops every minute through the last spin cycle. I called sears repair twice and the last time the repair man came said that I was using too much detergent and not the right kind. So I had a soap build up. If I was using the right kind, I only needed a tablespoon of the detergent per load. I don't have the mold buildup as of yet. He suggested leaving the lid up when not using it so it dries out. He said that I just needed to work it out and that it may take 1-2 months of washing properly. He also suggested that I use vineagar(?) in an empty wash cycle at the end of the day to help it dry out.

Well, it's been a week and my machine still doesn't work right. But I have a warranty with SEARS until March 2009. Why can't they clean any build up when they have the machine taken apart?

I hope this helps.

Posted on Nov 14, 2008

We have the same problem with our neptune. We also have mold build up on the seal. Maytag doesnt want to help and says we missed the recall!! I will never buy maytag again!!

Posted on Aug 08, 2008

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We've had the Maytag Neptune for 8 years. I also hear what sounds like water in the drum even after the machine is finished and has gone through the spin cycle properly. While we did have some minor mildew buildup in the detergent cup area, we never had it in the drum area. We leave the door open between every cycle and we've taken out the removable bleach/softener dispenser and we also leave the door up on the detergent dispenser area between every cycle. We've been following these practices for the past few years and have never had a smell nor a recurrence of significant mold/mildew growth.

Posted on Nov 16, 2008

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